Field Service Technician -

Industrial Automation & Foundry Equipment Location:

Trussville, Alabama Job Type:

Full-Time Travel:

65-80% (Domestic & International) Join the

LAEMPE REICH

Technical Services Team

LAEMPE REICH

is a global leader in the design, manufacturing, installation, and service of advanced foundry automation and core-making equipment. We partner with customers around the world to deliver innovative manufacturing solutions and exceptional technical support. We are seeking a motivated Field Service Technician with strong mechanical aptitude, a passion for troubleshooting industrial equipment, and a commitment to outstanding customer service. Whether you are an experienced field service professional or an industrial maintenance technician looking to advance your career, we provide comprehensive training to develop your expertise in LAEMPE equipment and foundry automation systems. If you enjoy solving complex technical challenges, working directly with customers, and traveling to support innovative manufacturing equipment, we would like to hear from you. What You'll Do As a member of our Technical Services Team, you will: Install, commission, maintain, and repair LAEMPE Core Machines and related equipment at customer facilities. Troubleshoot mechanical, electrical, hydraulic, pneumatic, and PLC-controlled systems both remotely and on-site. Provide technical support via phone, email, and remote diagnostic tools. Train customer operators and maintenance personnel on equipment operation and preventive maintenance. Perform machine inspections, preventive maintenance, and equipment upgrades. Complete accurate and timely service reports, expense reports, and weekly time reporting. Serve as the primary technical liaison between customers and

LAEMPE REICH.

Identify customer concerns and communicate recommendations to management. Promote a positive customer experience while maintaining professional communication and technical excellence. Support continuous improvement initiatives and identify opportunities to enhance service performance. Training & Professional Development

LAEMPE REICH

is committed to developing technical expertise through structured training and hands-on experience.

You will receive training in:

LAEMPE Core-Maker and Core-Making System technologies Foundry core manufacturing processes PLC interfaces and basic program modifications Industrial automation systems Mechanical, electrical, hydraulic, and pneumatic troubleshooting Operation of LAEMPE core production equipment Machine commissioning and startup procedures Customer training and technical support Required Qualifications Strong mechanical aptitude with the ability to troubleshoot industrial equipment. Working knowledge of mechanical, electrical, hydraulic, and pneumatic systems. Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint). Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to work independently while collaborating effectively within a team. Commitment to maintaining safe and organized work practices. Valid driver's license. Ability to obtain and maintain a valid passport. Willingness to travel extensively, including overnight domestic and international travel. Preferred Qualifications Previous field service technician experience. Experience with PLC troubleshooting or industrial automation systems. Manufacturing, industrial maintenance, or machine installation experience. Experience working with foundry equipment or heavy industrial machinery. Technical degree, trade school certification, or equivalent hands-on experience. Skills & Competencies Successful candidates will demonstrate: Strong analytical and problem-solving abilities. Ability to quickly learn complex machinery and new technologies. Excellent customer service and interpersonal skills. Effective communication and active listening skills. High level of professionalism, integrity, and accountability. Ability to remain calm and professional in high-pressure situations. Self-motivation with minimal supervision. Strong planning, organization, and time management skills. Ability to prioritize multiple tasks and meet deadlines. Commitment to continuous learning and professional development. Business awareness and responsible expense management. Ability to identify additional service opportunities that add value to customers. Travel Requirements This position requires extensive travel to customer locations throughout the United States and internationally. Candidates should be comfortable traveling approximately 65-80% of the time, often Monday through Friday, with occasional weekend travel depending on customer requirements. Why Join

LAEMPE REICH?

Comprehensive technical training and career development Opportunity to work with advanced industrial automation systems Diverse projects supporting customers across North America and internationally Collaborative and experienced technical team Benefits

LAEMPE REICH

values our employees and is committed to providing a competitive compensation and benefits package designed to support your health, financial well-being, and professional growth.

Our benefits include:

Competitive salary based on experience and qualifications Fully Company Paid medical, dental, and vision insurance with Supplemental Medical Company-paid life insurance 401(k) retirement plan with company match Paid vacation and holidays Paid travel time and travel-related expenses Company-provided laptop, cell phone, and necessary tools Ongoing technical training and professional development Exposure to advanced industrial automation and manufacturing technologies Supportive team environment focused on safety, collaboration, and continuous improvement

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance On-the-job training Paid time off Relocation assistance Vision insurance

Work Location:

In person