Field Service Technician Hexagon Agility - 3.8 Philadelphia, PA Job Details Full-time $28.46 - $35.05 an hour 14 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Customer communication Microsoft Outlook Electrical schematic reading and interpretation Employee relationship building Mechanical drawings Driver's License Problem-solving Organizational skills Time management Full Job Description Field Service driving the energy transformation Philadelphia Area Driving the energy transformation is critical to reducing climate change. To limit climate risks, it is necessary to reduce the amount of CO2 released into the atmosphere. Our Field Service Technician plays an important role in driving that transformation. Hexagon Agility, a leading global provider of clean fuel solutions, is driving the energy transformation in the transport sector. Our technology enables hard to decarbonize segments - such as trucks and buses - to move from diesel to cleaner fuel alternatives. We are looking for an ambitious and driven colleague that wants to work closely with our global Field Technician team. To learn more about Hexagon Agility, please visit our website at www.hexagonagility.com

Overview:

Field Service Technicians are responsible for an assigned territory in addition to traveling to end users, dealerships, OEM's, and our facilities nationwide to resolve customer issues. Must be able to work unsupervised in remote locations for extended overnight periods as necessary.

Responsibilities:

Follow company and customer safety policies, quality and production procedures Provide exceptional customer service and technical support of products Manage all installs, removal, modification, repair, maintenance, test, and inspection tasks Troubleshoot and diagnose electrical or technical problems and determine proper solutions Respond to service requests, providing technical service and maintenance support at assigned customer locations in and out of local territory Utilize vehicles, tools and equipment while following operating instructions and adhering to safety standards Utilize blueprints, wiring diagrams and manufacturer's installation manuals Work safely with high pressure systems up to 5,000 psi Lead field service repair teams during recalls and campaigns Represent as POC at customer locations, help drive service sales, build relationships Evaluate situations and determine the best way to proceed as well as keeping the customers informed of progress and status of the repairs and progress Communicate and interact with customers and staff across multiple departments in a positive, courteous and professional manner to earn long-term relationships Develop a thorough understanding of Agility's products and all other makes Complete and submit all paperwork/digital forms and reports in a timely fashion Maintain current working knowledge of local and national codes where applicable Capture Voice of Customer data whenever possible to help improve products/processes Up to 100% travel with the ability to leave on short notice to meet customer expectations Manage/maintain vehicle and on-board inventory organization, audits, and transport tasks Assist with shipping parts from assigned mobile inventory to customers as needed Skills and qualifications SAE automotive certification or equivalent technical training is a plus 2+ years of work experience on Hexagon Agility, CCFT (Momentum), A1 Alt Fuels and or other natural gas vehicle fuel systems; removing and replacing complete systems/individual components, conducting inspections, troubleshooting, diagnostics, upgrades and retrofits Fluent in both English and French preferred Ability to work independently and collaboratively to solve problems Ability to communicate professionally both verbally and written Excellent time management and organizational skills to maximize effectiveness Proficient working with Concur, IFS, Freshdesk and Microsoft Teams is a plus Computer skills to include Word, PowerPoint, Excel, and Outlook Positive attitude, works well with peers and support groups Must provide your own tools (required tools list to be provided) Must have experience/ability to read and understand engineering drawings Must have experience/ability to read and understand electrical schematics Must have a valid driver license, clean criminal background/driving record Experience/ability to bend stainless steel tubing and replicate hard lines in the field Ability to safely depressurize and defuel CNG and LNG fuel systems Cummins Insite, BlueiQ, Swagelok, forklift, fall protection, LO/TO training certificates NGVi (AFVi) or CSA tank inspector & Hexagon tank certifications Experience conducting CNG tank repairs and proper condemnation

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock or flammable mixtures. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand. The employee is occasionally required to sit; use hands to reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Specific smell ability is required; recognize the smell of various fuels.

Disclaimer:

The above statements are intended to indicate the general nature and level of work performed by employees within this position. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job. Hexagon Agility is an equal opportunity and affirmative action employer and ensures that all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, disability or veteran status.

Job Type:

Full-time Pay:

$28.46 - $35.05 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Work Location:

Remote