Sr. Field Service Technician II, Charging Rivian - 2.7 Bellevue, WA Job Details Full-time 3 hours ago Qualifications English Driver's License Driving Full Job Description We are looking for passionate Sr. Field Service Technician II, Charging to support commissioning, operation, and maintenance activities across our Energy & Charging portfolio. As a Sr. Field Service Technician II, Charging, you will provide on-site service for a variety of hardware including EVSE, energy storage, PV, and other distributed energy systems. As a Sr. Field Service Technician II, Charging you will report to our Technical Field Service Operations Supervisor. Support the commissioning and maintenance of electric vehicle supply equipment, commercial solar PV, and energy storage systems Work collaboratively across internal and external stakeholders to ensure Energy Service Operations will meet contractual SLA's and Rivian benchmarks Continuously evaluating the installation, configuration, and operation of integrated systems while bringing to the attention of internal Rivian stakeholders' opportunities for optimization and improvement Identify, troubleshoot, and resolve issues impacting Rivian's energy assets Promptly and meticulously documenting all service-related activities within Salesforce and Rivian's operating systems Committed and flexible to travel both in and out of home-market service territory Flexibility to work overtime when needed Demonstrate Rivian's brand, mission, and purpose to customers through relevant human skills Perform additional responsibilities as assigned Ability to properly document repairs completed and in process Additional plant support, including travel, may be required depending on business need Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks Can demonstrate and train others on the department specific skill sets Normally receives little instruction for daily work; general instructions on newly introduced assignments As a skilled specialist, completes tasks in resourceful and effective ways Works on assignments requiring considerable judgment and initiative Understands implications of work and makes recommendations for solutions Determines methods and procedures on new assignments. May be considered an informal team leader High school diploma or state-recognized GED; related trade certifications is a plus 4-6 years of experience as a Technician servicing high, medium, and low voltage system components in the automotive, energy, or related industries Familiarity with IoT networking concepts Ability to read and understand design schematics, construction documents, and technical repair guides Customer service skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions Proficiency with spreadsheets, word processing, and other computer-based applications (e.g. time tracking, case management, etc.) Ability to work in a variety of environments, including, but not limited to: Climbing ladders/scaffolds/high-lift equipment Outdoors and indoors, night or day, during hot, cold, or inclement weather Ability to use hand tools, diagnostic equipment (digital multi-meter, power meter, etc.), laptop/tablet, and smartphone Excellent time management skills and ability to coordinate travel and logistics to ensure work is completed within contractual service level agreement periods Ability to carry/move tools and equipment up to 60 lbs. unassisted Minimum age of 21 No driving related suspensions or revocation of Driver License (within a 3-5 year period) Ability to read and speak fluent English No drug or alcohol related driving incidents in the last 3 years No more than 1 serious moving violation in the last 3 years Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle Will be subject to continuous Motor Vehicle Record (MVR) monitoring Ability to stand for 8-10 hours per day Ability to travel up to 90% both locally and across the U.S.