Step into a pivotal technical leadership role where your expertise impacts both our high-end residential clientele and our rising field talent. As a Level 3 Team Lead, you bridge the gap between field execution and operational excellence. You will run advanced diagnostics, maintain top-tier performance standards, and directly lead our department training program in an environment that rejects shortcuts and rewards true craftsmanship. How You Will Make an
Impact:
Technical Leadership:
Perform routine preventative maintenance, diagnostics, and complex repairs independently on a wide range of residential and light commercial HVAC systems, as well as gas hearth appliances.
Mentorship & Development:
Lead the service department's technical training program, directly helping Entry Level through Level 2 technicians sharpen their skills.
Program Management:
Drive the Home Comfort Club program for both residential and commercial accounts, ordering preseason truck and warehouse stock to ensure your team is set up for success.
Relationship Building:
Use advanced communication skills to educate customers on system upgrades, resolve customer service disputes collaboratively, and achieve a benchmark of 100 positive "Rate Our Business" reviews.
Operational Oversight:
Manage technical wiring layouts, interpret blueprints/wiring diagrams, read testing devices accurately, and flawlessly process service and warranty paperwork.
Required Qualifications & Experience:
Valid driver's license with an insurable driving record. EPA 608 Certification. NATE Core + 1 Specialty Certification OR NFI (National Fireplace Institute) Certification. Demonstrated mastery of all Level 2 service tools, troubleshooting/diagnostic techniques, brazing, and refrigeration procedures. Ability to work safely from a 28' extension ladder and 12' step ladder, and lift up to 100 lbs on occasion. Proven track record of strong leadership potential, positive attendance, and high-level communication skills.
Preferred Qualifications & Experience:
High School Diploma or
GED. HVAC
Technical School Certificate or equivalent field experience. Valid Unrestricted Minnesota Driver's License. EPA 608 Universal Refrigerant Handling Certification.
Compensation & Benefits:
Competitive hourly wage of $29•33/hour augmented by an uncapped commission and spiff program. 401(k) retirement savings program backed by an employer matching contribution.
Robust health and wellness benefits:
Medical, Dental, and Vision insurance, plus a Health Savings Account (HSA). Work-life balance via paid time off (Holidays, Vacation, and Sick leave). Continuous career advancement through safety, manufacturer, and technical training seminars. Modern field technical package (provided smartphone or tablet), company uniform program, and a dedicated company vehicle.
Performance & Advancement Expectations:
As a Level 3 Team Lead, your success will be evaluated by clear key performance indicators: maintaining legible and complete service records, achieving an average invoice target of $300, keeping a low callback ratio, and securing a baseline of customer compliments. Path to Level 4: Ready to climb higher? Waconia Comfort paves a clear path for growth. To promote to Level 4, you will master all Level 3 benchmarks, sell/renew 15 maintenance agreements, generate $5,000 in accessory revenue (or 20 units sold), and pass your second NATE Specialty Exam.
About Us:
Waconia Comfort is a premier, relationship-driven mechanical and HVAC company recognized for superior craftsmanship and building long-term customer connections. We support your career growth, invest in your training, and provide consistent, stable, year-round work. Waconia Comfort is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.
