About Midway Farm Equipment Midway Farm Equipment is a family-owned agricultural equipment dealership that has proudly served farmers since 1932. While we've maintained our single-location roots, our customers span a five-state region across the Upper Midwest. We specialize in the sales, service, and support of industry-leading equipment brands, including Massey Ferguson, Gleaner, Precision Planting, Versatile, and many other respected short-line manufacturers. We're committed to providing exceptional customer service, quality workmanship, and building long-term relationships with both our customers and employees. Position Summary The Service Manager is responsible for leading the daily operations of the service department, ensuring efficient workflow, high-quality repairs, and outstanding customer service. This role provides leadership, technical guidance, and coaching to service technicians while maintaining department performance, profitability, and customer satisfaction. Key Responsibilities Lead the service department by establishing priorities, managing workflow, and ensuring repairs are completed on schedule. Provide technical guidance, troubleshooting assistance, and quality oversight for shop technicians. Check in with technicians at least four times daily to review work status, answer questions, and provide support. Train, mentor, and develop service personnel using best practices in diagnostics, repair procedures, customer service, and manufacturer standards. Perform final inspections of completed repairs to ensure quality workmanship and customer satisfaction. Provide technical support to customers over the phone when needed. Resolve customer concerns and complaints promptly and professionally. Manage technician attendance, scheduling, breaks, vacation, sick leave, and other time-off requests to maximize productivity. Conduct ongoing performance evaluations, provide constructive feedback, and identify additional training opportunities. Ensure the service department has the necessary tools, equipment, and resources to operate efficiently. Maintain shop equipment and ensure all service tools are in safe working condition. Monitor monthly department performance metrics and implement improvements to achieve operational goals. Control department expenses while maintaining a high standard of service quality. Build relationships with area schools and technical programs to develop internship opportunities and recruit future technicians. Promote a safe, organized, and professional work environment. Qualifications Minimum of 15 years of experience repairing agricultural equipment, diesel trucks, or construction equipment in a dealership environment. Proven leadership experience supervising, motivating, mentoring, and developing technicians. Experience with AGCO, Challenger, Gleaner, Massey Ferguson, Versatile, Cummins, or similar equipment is preferred. Strong knowledge of diesel engines, hydraulic systems, powertrains, and equipment maintenance practices. Ability to thrive in a fast-paced environment while managing multiple priorities and maintaining a strong sense of urgency. Excellent customer service and problem-solving skills. Strong interpersonal, verbal, and organizational communication skills. Exceptional attention to detail and commitment to quality workmanship. Appreciation for efficiency, continuous improvement, and quality control. Ability to work extended hours during seasonal demand. Valid driver's license with a verifiable safe driving record

Job Type:

Full-time Pay:

$1,700.00 - $2,100.00 per week

Benefits:

Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance Application Question(s): Do you have a valid Drivers License?

Experience:

Agriculture equipment: 10 years (Preferred) Ability to

Commute:

Mountain Lake, MN 56159 (Required)

Work Location:

In person