Responsibilities:

Provide daily leadership, direction, coaching, and accountability to the Service Team
Utilize knowledge of vehicle maintenance, warranty repairs, Recalls/TSB's/FSA's and service writing to assist customers with their service needs.
Lead, develop, and support Service Advisors, Technicians and other Service personnel.
Manage all customers service experience from start to finish, ensuring 100% customer satisfaction.
Effectively manage the complete daily operations including workflow, scheduling, dispatching, shop loading and repair order management.
Provide accurate cost estimates and promise times for work completion for auto services including oil changes, maintenance repairs, and heavy repairs.
Drive technician productivity, efficiency, proficiency and over all shop performance.
Communicate effectively with customers to explain recommended services and repairs.
Monitor and improve customer pay, warranty and internal repair order performance.
Coordinate with the auto service team to ensure timely completion of work.
Drive sales by recommending additional services based only on vehicle needs.

Qualifications:

Previous automotive dealership Service Manager experience strongly preferred.
Chrysler Dodge Jeep Ram / Stellantis experience strongly preferred.
DMS experience: Reynolds and Reynolds is preferred, however will train the right candidate.
Ability to work in a fast-paced environment while maintaining an unwavering attention to detail.
Excellent customer service skills to build and maintain client relationships.
Strong working knowledge of dealership Service operations, warranty administration, technician management, and repair order processes.
Excellent understanding of

Service Department KPI's Job Type:

Full-time Pay:

$75,000.00

$100,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Dealership Manager:

5 years (Required)

Work Location:

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