Miracle Auto Group is seeking an experienced, motivated, and hands-on Chrysler Dodge Jeep Ram Service Manager to lead our Service Department. We are looking for a proven Service Manager professional who understands that a successful Service Department is built through leadership, accountability, effective communication, customer satisfaction, technician productivity, employee development, and strong financial performance. This is a leadership position for someone who is comfortable being actively involved in the daily operations and who takes ownership of both the customer experience and the performance of the department.

Responsibilities:

• Provide daily leadership, direction, coaching, and accountability to the Service Team
• Utilize knowledge of vehicle maintenance, warranty repairs, Recalls/TSB's/FSA's and service writing to assist customers with their service needs.
• Lead, develop, and support Service Advisors, Technicians and other Service personnel.
• Manage all customers service experience from start to finish, ensuring 100% customer satisfaction.
• Effectively manage the complete daily operations including workflow, scheduling, dispatching, shop loading and repair order management.
• Provide accurate cost estimates and promise times for work completion for auto services including oil changes, maintenance repairs, and heavy repairs.
• Drive technician productivity, efficiency, proficiency and over all shop performance.
• Communicate effectively with customers to explain recommended services and repairs.
• Monitor and improve customer pay, warranty and internal repair order performance.
• Coordinate with the auto service team to ensure timely completion of work.
• Drive sales by recommending additional services based only on vehicle needs.

Qualifications:

• Previous automotive dealership Service Manager experience strongly preferred.
• Chrysler Dodge Jeep Ram / Stellantis experience strongly preferred.
• DMS experience: Reynolds and Reynolds is preferred, however will train the right candidate.
• Ability to work in a fast-paced environment while maintaining an unwavering attention to detail.
• Excellent customer service skills to build and maintain client relationships.
• Strong working knowledge of dealership Service operations, warranty administration, technician management, and repair order processes.
• Excellent understanding of

Service Department KPI's Job Type:

Full-time Pay:

$75,000.00

• $100,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Dealership Manager:

5 years (Required)

Work Location:

In person