Service Manager National Lift Truck - 3.8 College Station, TX Job Details Full-time Up to $40 an hour 11 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Referral program Qualifications Equipment service recordkeeping Heavy equipment mechanics Field service equipment repair Customer communication Equipment repair Forklift servicing Managing diagnostic technician teams Lift truck Driver's License Team management Boom lift Process management Scissor lift Material handling equipment maintenance Full Job Description The Opportunity National Lift Truck is seeking an experienced, customer service-oriented Service Manager to lead the growing service team at our new location in College Station, Texas. The Service Manager oversees all field and shop service operations and ensures that rental and customer-owned material handling equipment and aerial lifts are maintained and repaired to the highest standards of safety and performance. In this hands-on role, you will also perform equipment repairs and maintenance as needed, build and maintain customer relationships, and act as a primary point of contact for service-related matters. As the Service Manager, you will have a real impact on the growth and success of our Texas branch, backed by the support of a company with over 70 years of experience in the material handling rental, sales, and service industry. If you're looking for a steady career at a company built on reliable, honest service and family values, we'd like to hear from you. About National Lift Truck National Lift Truck is a family-owned forklift and aerial lift equipment rental, sales, and service company with over 70 years of experience and a team of 225+ professionals across locations in Illinois, Tennessee, Arkansas, New York, and Texas. From warehouses and distribution centers to construction sites and commercial businesses, our customers depend on us to deliver reliable equipment, expert service, and responsive support. Our Culture We are a team built on relationships, accountability, and integrity. We believe in showing up for our customers and for each other by being responsive, solution-oriented, and dependable. Whether in the field, in the shop, or supporting the business behind the scenes, we take pride in solving problems, moving quickly when it matters, and following through every time. We are a team that values: ownership, teamwork, integrity, growth, and customer commitment. What You Will Do Oversee all service operations, including maintenance, repairs, and installations of material handling equipment. Troubleshoot, diagnose, and repair mechanical, electrical, and hydraulic systems on a variety of material handling equipment alongside service mechanic team. Foster a positive and collaborative work environment, encouraging team members to excel in their roles. Lead and manage a team of service mechanics, providing guidance, training, and support. Ensure that service jobs are completed on time and meet quality standards. Build and maintain strong relationships with key clients and act as a primary point of contact for service-related matters. Address customer concerns and inquiries, resolving issues effectively. Schedule and assign service tasks to technicians based on priority, skillset, and availability. Optimize service schedules to maximize efficiency and minimize downtime for clients. Develop and manage the service department budget, including cost control, and forecasting. Monitor expenses, track performance metrics, and implement cost-saving measures. Manage parts and equipment inventory to ensure timely availability for service jobs. Generate service reports, performance metrics, and other necessary documentation. Maintain accurate records of service history, work orders, and customer interactions. Implement process improvements and best practices to enhance service quality and efficiency. Stay up to date with industry trends, new technologies, and regulations. Ability to travel frequently throughout the College Station, TX service area, with occasional out-of-state travel for training and professional development. What We Are Looking For Proven experience in service leadership role, particularly in material handling equipment or similar technical industry. Strong equipment diagnostic and problem-solving skills for gas, propane, diesel, and electric-powered equipment. Strong leadership and team management skills. Excellent communication and interpersonal skills. Problem-solving and decision-making skills. Knowledge in material handling equipment and related technical systems. Qualifications Minimum 5 years of experience servicing material handling equipment or similar technical industry. Must have own tools suitable for heavy equipment repair. Ability to frequently lift up to 50 lbs, occasionally more Working knowledge of scissor lifts, boom lifts, forklifts, and other material handling equipment Proficiency with Microsoft Office (Outlook, Excel, Word), and ERP systems Experience accurately quoting repair work Valid driver's license with a clean driving record Benefits Health, dental and vision insurance Employer-paid life insurance Voluntary supplemental life insurance 401(k), employer match FSA, HSA, HRA, and Dependent Care Accounts Company paid holidays Paid time off Referral program Company credit card for approved work-related purchases Compensation Up to $40.00 per hour, based on experience National Lift Truck is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Pay:

Up to $40.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Experience:

Service Management:

2 years (Preferred)

Material Handling Industry:

5 years (Required) Equipment repair: 2 years (Required)

License/Certification:

Drivers License (Required)

Work Location:

In person