We are seeking a motivated and customer-focused Service Technician to join our Managed Service Provider (MSP) team. The ideal candidate will provide remote and onsite technical support to our business clients, troubleshoot IT issues, and assist with the deployment and maintenance of network and server infrastructure. This position requires excellent communication skills, strong technical troubleshooting abilities, and a commitment to delivering exceptional customer service. Responsibilities Provide Tier 1 and Tier 2 technical support for managed clients via phone, email, and remote support tools. Troubleshoot and resolve Microsoft 365, Windows, and Active Directory login issues. Perform user account administration, including password resets, account creation, and permissions for Active Directory. Configure, maintain, and troubleshoot firewalls, VPN connections, and network security appliances. Install, configure, and maintain Windows servers and related infrastructure. Configure and troubleshoot managed network switches, VLANs, and network connectivity. Support and troubleshoot Voice over IP (VoIP) phone systems and network quality issues. Configure and support wireless networking and internet connectivity. Monitor client systems and respond to alerts generated by Remote Monitoring and Management (RMM) platforms. Install and configure desktops, laptops, printers, and other peripheral devices. Maintain accurate documentation of support requests, resolutions, network diagrams, and client environments. Escalate complex technical issues to senior engineers when appropriate. Some on-site visits to clients maybe required. Deliver professional, courteous customer service 100% Remote but must be in

Metro Atlanta Area Pay:

$30.00 - $32.50 per hour

Benefits:

Paid training

Work Location:

Hybrid remote in Smyrna, GA 30080