A Telecommunications Field Technician telecommunications Field Service Technician installs, repairs and maintains voice, data and video systems for a company's customers at the customer site. Prepares and documents a customer's network prior to implementing telecommunication system. Installs IP, network equipment and facilities. Acts as the first point of issue resolution, responds to field engineering issues and troubleshooting telecommunication problems. May train less experienced field technicians.
Up to $64K annually, based on experience and qualifications.
Bonus:
Annual target bonus paid quarterly
Background Requirement:
Must successfully pass a Criminal Justice Information Services (CJIS) fingerprint-based background check upon hire.
Work Authorization:
Must be authorized to work in the United States on a full-time, ongoing basis without the need for employer sponsorship now or in the future. About the
Role:
GTS Technology Solutions is hiring a Lead MDC Support Technician to lead a two-person field team supporting a local government client in the Dallas, TX area. This role oversees field coverage, manages escalations, serves as the primary technical liaison, and performs hands-on technician work when needed.
What You'll Do:
Lead daily field operations and coordinate assignments for two field technicians Manage escalations and serve as the primary technical liaison to the client's team Perform and guide diagnostics, troubleshooting, and equipment replacement Coordinate depot repair, warranty processing, and asset accountability Prepare status reports and recommend process improvements
What You'll Need:
Bachelor's degree preferred, or equivalent combination of training and experience 5+ years of rugged mobility, MDC, public safety technology, or field services experience preferred Prior experience leading technicians or serving as a customer liaison preferred Comfort with up to 50 percent travel and a government-level background check
About Us:
GTS Technology Solutions is Employee-owned (ESOP), established in 1984 and headquartered in Austin, Texas. We provide customized IT solutions with honesty, integrity, and pride, focusing on state and local government agencies, education institutions, including K-12 and higher ed, healthcare entities and private businesses. Our mission is to exceed the expectations of our employees, customers, and partners by delivering the highest level of customer satisfaction. Why Join GTS?
Collaborative Culture:
At GTS, we believe in fostering a collaborative and inclusive work environment. Our Employee Experience Committee ensures every new hire feels welcomed and supported from day one.
Empowerment and Growth:
We empower our employees through ownership and continuous development. With our Employee Stock Ownership Plan (ESOP), you have a stake in the company's success.
Core Values:
Our values include honesty, integrity, & pride in customer satisfaction, employee empowerment, and community engagement. We live by our motto, "Give Through Service," every day.
What We Offer:
Competitive salary and benefits package Unlimited flexible time off (FTO) Remote schedule Opportunities for professional development and career advancement A supportive and inclusive work environment The chance to make a meaningful impact on our company's growth and success Impactful work - Support major Public Sector and Healthcare projects Innovative Culture - Use the latest tools in recruiting and automation GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual. GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify. For more information about E-Verify, please visit E-Verify's official website.
Pay:
Up to $64,000.00 per year
Benefits:
401(k) Dental insurance Flexible schedule Paid time off Vision insurance Application Question(s): Tell me about your hands-on experience with rugged devices, MDCs, or in-vehicle technology. Do you have experience leading or mentoring field technicians, formally or informally?
