Manager, Quality Assurance & CSAT

The Manager, Quality Assurance & CSAT, leads the Quality Assurance function within the Customer Service organization, driving measurable improvements in customer experience, service consistency, and operational performance. This role blends hands-on leadership with strategic influence, using QA insights, customer feedback, and CSAT data to drive improvements across teams, processes, and external partners. This leader sets the tone for quality, building trust, raising the bar, and making sure teams have the coaching, clarity and support they need to success. Just as importantly, they create an environment where people feel comfortable sharing ideas, asking questions, and learning from feedback. Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources. An employee in this position can expect an annual salary between $85,000 - $95,000 depending on experience, seniority, geographic locations, and other factors permitted by law.