Quality Control Technician

Quality Control Technician Chesapeake Regional Medical Center - 2.9 Chesapeake, VA Job Details 1 day ago Benefits Flexible schedule Qualifications Customer communication Document review (document control) Customer relationship building Customer service Maintaining patient confidentiality Associate's degree in health information technology Mid-level RHIT High school diploma or GED Data quality management Quality control operations IT Computer skills Health Information Technology Patient interaction Acute care Managing patient records Associate's degree Document management systems Medical terminology Documentation review Communication skills Full Job Description Job Summary The Quality Control Technician manually indexes documents to the correct level as established per facility policy, minimizes duplicate records and overlap entries, verifies data integrity, and reviews the electronic document management system and the records contained within it for the appropriate image quality and indexing. Essential Duties and Responsibilities 1. Indexing Monitor the manual indexing queue of unassigned images Prioritize the batches in the queue and retrieve the batches for processing Review each electronic image in the batch Determine the correct patient name, medical record number, account number, and document type for each image Review and determine if the image should be: Added as a new document Replaced with an existing document Inserted into an existing document Deleted Index the imaged record appropriately by selecting the correct patient, medical record number, and encounter Consistently maintain established productivity requirements and maintain a 96% or greater accuracy rate 2. Quality Control Determine the readiness of the batch for quality control Locate the electronic record for verification against the paper record Review each image in the batch and verify the following: Correct patient name and account number Proper document type Image quality (readable, orientation, multiple sides, etc.) Verify receipt of all interfaced documents (transcriptions) for each encounter For each page scanned or interfaced with errors: Rearrange out-of-order images within the electronic document Relocate electronic images that are incorrectly filed in another department Relocate electronic documents that are incorrectly filed in an encounter Replace electronic images and documents that have unacceptable image quality or have been updated Modify the document type or misfiled electronic documents Generate an error log and forward to the Operations Manager Understand and use the department computer system in an effective and proficient manner Adhere to Chesapeake Regional Medical Center's confidentiality policy for all information related to patients, family, hospital employees, physicians, and clients Service Excellence and Professional Expectations Adhere to the Service Excellence Standards and Expectations at Chesapeake Regional Medical Center Exhibit excellent customer relations to patients, visitors, physicians, and co-workers Exhibit courteous communication skills and an ability to work with others, exercising good judgment in performance of job duties Demonstrate courtesy, compassion, and respect to others in adherence of the hospital's philosophy and policy for promoting positive work and customer environments Work as a team to continuously improve work quality Demonstrate a commitment to flexible work schedules when it is necessary to ensure patient care Present self in a positive manner as reflected by personal attire and etiquette Attend required hospital-wide orientations, meetings, and in-services Reporting Relationships Reports to:

Operations Manager Supervises:

None Responsibilities:

N/A Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Minimum Required Education:

High school diploma

Preferred Education:

Associate's Degree in Health Information Technology Experience 3+ years in a Health Information Department in an acute care setting Additional Qualifications Extensive working knowledge of medical terminology and medical record content and format for inpatients and outpatients Preferred candidates will hold a current RHIT certification Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.