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MS
Markel Service Inc.
Premium Audit Representative
Career Insights for Quality Assurance Auditor
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Scorecard
Based on Virginia data
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What they do
A Quality Assurance Auditor regularly evaluates the quality control systems in place and verifies compliance with quality and safety standards.
$58,033 / year median in Virginia
-3% projected decline
Job Description
Premium Audit Representative Markel Service Inc. - 3.5 Glen Allen, VA Job Details Full-time 21 hours ago Benefits AD&D insurance Employee stock purchase plan Health insurance Dental insurance Paid time off Parental leave Vision insurance 401(k) matching Qualifications Customer communication Writing skills High school diploma or GED Full Job Description What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Premium Audit Representative contacts Markel Commercial policyholders across the country as well as our audit vendor. The Premium Audit Representative conducts telephone calls to policyholders and audit vendor to assist them in returning or completing their assigned audits, as well as notifying them of their deadline. Representatives will be responsible for assisting Premium Audit Specialists and our Customer Service Department to assure the audits are returned with information that meets company standards and timeframes. The Premium Audit Representative will assist with locating contact information for the policyholders and the policyholder's agent. Begin your insurance career in the Markel Premium Audit Department! This is a fast‑paced, highly rewarding entry‑level position. The Premium Audit Representative is responsible for conducting telephone and email outreach to policyholders and audit vendors to support the completion and return of premium audits by required deadlines. The Premium Audit Representative also assists other Markel team members within the Premium Audit and Customer Service departments, particularly by locating and verifying policyholder and agent contact information. Key Responsibilities Complete outbound calls and email correspondence with policyholders in a timely manner regarding audit completion and general inquiries Communicate written and verbal information clearly, efficiently, and appropriately Accurately document all contacts and activities within internal systems Assist Customer Service Representatives (CSRs) with general questions related to audit documentation requirements Approve audit deadline extensions in accordance with department guidelines Perform basic policy audits after successful completion of required training and assigned duties Qualifications At least one year of experience in an auditing, review, or checks‑and‑balances function High school diploma required, bachelor's degree preferred Experience working in the insurance industry preferred. Ability to work independently and effectively organize and prioritize workload Proven ability to succeed in a high‑volume, fast‑paced environment Proficiency with Microsoft Office (Excel, Word, Outlook) Strong communication skills; speaks clearly, concisely, and enjoys business writing #DEIB US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.