Customer & Office Coordinator for an E-Commerce Company About Heritage Time Capsules Heritage Time Capsules is a growing online business specializing in the design, marketing, and sale of premium time capsules. We help schools, municipalities, organizations, businesses, and families preserve their stories for future generations. We're looking for a friendly, organized, and detail-oriented Customer & Office Coordinator to support our customers and help keep our day-to-day operations running smoothly. You will be running several applications including Shopify, UpWorks, Excel, MSWord, Outlook, Adobe (Reader), Dropbox and others. What You'll Do Customer Support & Order Management Respond to customer inquiries by email, phone, and online chat in a professional and timely manner. Assist customers with placing orders, answering product questions, and resolving concerns. Process returns, refunds, and order updates while providing outstanding customer service. Create shipping documents and coordinate UPS pickups. Product & Inventory Support Monitor inventory levels and assist with purchasing products as needed. Maintain accurate product information and images in our online store. Help keep inventory records organized and up to date. Office & Project Coordination Coordinate administrative tasks that keep the business operating efficiently. Coordinate projects with outside vendors and contractors to ensure work is completed accurately and on schedule. Track project progress and follow up on outstanding tasks. Assist with special projects and process improvements as the business grows. What You'll Bring Friendly, professional customer service skills. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Ability to manage multiple priorities and work independently. Comfortable learning new technology and online business tools. Proficiency with Microsoft Office (Word, Excel, and Outlook). Experience with online business or order processing is helpful. Experience with Shopify would be optimal. Job Details Part-time 10 am-2 pm

Monday-Friday In-Person Location:

Buffalo, 14206 We are looking for someone long-term.

Job Type:

Part-time Pay:

$22.00 - $25.00 per hour

Work Location:

In person