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Director, E-Commerce and Retention
Job Description
Description We're looking for a Director of Ecommerce to lead the performance and growth of global direct-to-consumer and wholesale digital channels. This leader will own ecommerce strategy, site performance, lifecycle marketing, retention, and analytics while managing a small team and partnering across Marketing, Creative, Sales, Technology, and Operations. The ideal candidate combines strategic leadership with hands-on execution and brings deep experience with Shopify, Klaviyo, digital merchandising, conversion optimization, and customer retention.
Role:
Director of Ecommerce Role type: Direct hire
Location:
Hybrid in
Bellevue, WA Salary:
$135,000 - $145,000
DOE Benefits:
Annual bonus, medical, dental, FSA, retirement savings, PTO, holidays, employee discount & gratis program
Responsibilities:
+ Own the DTC and wholesale ecommerce P& L, including revenue, conversion, average order value, and retention goals
+ Lead Shopify strategy, site operations, merchandising, conversion testing, and platform optimization
+ Own retention strategy across email, SMS, loyalty, and automated lifecycle programs
+ Define and monitor ecommerce, retention, lifetime value, and customer behavior metrics
+ Manage and develop a small ecommerce team
+ Lead development and design agency relationships, including project scope, priorities, and vendor accountability
+ Partner across Marketing, Creative, Sales, Technology, and Operations to support launches, promotions, and seasonal campaigns Requirements + 7+ years of progressive ecommerce and digital marketing experience + 2-3 years in a senior leadership role
+ Deep hands-on Shopify experience, including storefront management, merchandising, apps, and development partnerships
+ Strong Klaviyo expertise across campaigns, segmentation, and automated flows
+ Demonstrated success improving ecommerce revenue, conversion, retention, lifetime value, and repeat purchase
+ Proven experience managing and developing direct reports
+ Strong analytical, forecasting, and executive presentation skills
+ Experience with premium consumer brands and both DTC and B2B or wholesale ecommerce preferred
+ Familiarity with SMS, loyalty, subscription, and analytics platforms is a plus Innovation starts with people.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Other Retirement and Savings
- Health Insurance