CRM Coordinator - Customer Follow-Up & Appointment Setting Price Cars, Inc. Sunnyvale, CA Job Details 1 hour ago Qualifications Customer follow-ups Customer records maintenance Customer relationship building Email customer support Phone communication Service scheduling Client inquiry handling Meeting scheduling Phone customer support Lead Nurturing Customer engagement Lead Tracking CRM system proficiency Customer interaction during outreach Sales automation technologies Sales follow-up Entry level Customer data entry

Full Job Description Description:

Department:

Sales /

BDC Reports To:

Sales Manager / GSM Position Summary The CRM Coordinator is responsible for ensuring every customer inquiry receives a timely response and every opportunity is properly worked in the CRM. This role serves as a point of contact when sales reps are unavailable, off shift, or actively engaged with other customers ensuring no lead, walk-in, or follow-up task falls through the cracks.

Requirements:

Key Responsibilities Respond promptly to incoming customer inquiries (phone, text, email, internet leads) when the assigned sales rep is off or occupied Set and confirm sales appointments, ensuring accurate scheduling in the CRM (DriveCentric) Perform ongoing follow-up with customers who haven't completed the sales process including unsold showroom traffic, pending deals, and aged leads Log all customer interactions accurately and in real time within the CRM Coordinate with sales managers and reps to hand off "hot" or ready-to-buy customers appropriately Maintain a professional, friendly, and helpful tone in all customer communication, representing the dealership well in every interaction Success Metrics Response time to customer inquiries Appointment show rate CRM logging accuracy/completeness Follow-up task completion rate