Responsibilities:

Act as the main administrator for the ERP/CRM environment, ensuring the system supports daily manufacturing and finance workflows effectively.
Investigate application issues, data inconsistencies, and process slowdowns, then coordinate timely solutions with internal stakeholders and external support teams.
Build and maintain tailored reports, dashboards, and database queries that provide leadership with meaningful operational and business insights.
Manage the relationship with the software vendor by documenting cases clearly, tracking open items, and escalating defects or enhancement needs when appropriate.
Work with outsourced IT security partners to review user access, maintain permission structures, and support compliance with internal security standards.
Develop process documentation, user instructions, and issue logs to strengthen knowledge sharing and reduce dependence on outside resources.
Deliver onboarding and role-specific training for office and shop-floor employees to promote correct system usage and adoption of established procedures.
Visit company locations as needed to assess system performance, support users, and help maintain consistent processes across sites.

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