We are looking for an experienced Digital Agency Account Manager. Digital agency experience is essential.

Job Details Job Type:

Full-time Salary:

$67,500 - $84,000 a year based on experience.

Work Location:

Hybrid (3 days in office / 2 days work from home)

Office Location:

Toms River, NJ (Candidates must live within commuting distance)

Benefits:

Medical, Dental, Vision (70% company-paid),

Paid Time Off, Retirement, Professional Development About Conduit Digital:

Conduit Digital provides omni-channel, white-label digital marketing products and solutions exclusively to advertising agencies throughout the United States. Recognized as an NJ Top 150 Privately Owned Business and ranked among Adweek's fastest-growing agencies in the world three times over the last six years. Conduit Digital fosters a fast-paced, high-growth, and entrepreneurial culture where every individual is expected to and does makes an impact.

Position Overview:

We are looking for an exceptional, client-facing Agency Account Manager with 2-4 years of digital agency experience to join our Client Experience Team. This position operates within a unique, highly collaborative 5-person operational "Pod" structure . As the client-facing anchor of your pod, you will work directly alongside dedicated internal experts in Paid Search, Paid Social, SEO/GEO, and Programmatic advertising . Together, your pod will manage a specific portfolio of agency partners scaled directly to agency client volume. The ideal candidate is a polished, confident communicator and strategic thinker who can connect cross-channel performance to broader client goals, successfully implement our internal Goal Performance System (GPS) , and translate complex digital strategies into clear recommendations and next steps. Expectation Management & Growth Goal Performance System (GPS): Utilize and master our internal GPS framework to deeply understand, identify, and proactively manage specific client expectations and campaign milestones.

Client Liaison:

Serve as the main relationship lead for assigned agency partners, keeping communication transparent and managing expectations in alignment with Master Services Agreements (MSAs).

Strategic Account Growth:

Proactively identify opportunities to expand or strengthen agency accounts based on client goals, performance, and business needs. Coordinate with Ad Operations and channel experts to develop recommendations, opportunities, and pitches that support agency growth.

Sales Support:

Orchestrate internal resources to support agency partners with new-business and existing-client opportunities, ensuring the appropriate channel experts, strategy, recommendations, and supporting materials are brought together for effective pitches.

Risk Mitigation:

Swiftly identify, flag, and mitigate agency or account risks with a professional, solutions-oriented approach.

Strategic Account Leadership Cross-Channel Strategy:

Connect performance across Paid Search, Paid Social, SEO/GEO, and Programmatic to the agency partner's broader business and marketing objectives.

Performance Storytelling:

Work with channel experts to turn campaign data into clear insights, recommendations, and next steps rather than simply reporting metrics.

Meeting Leadership:

Confidently lead client meetings, performance reviews, strategic conversations, and challenging discussions while ensuring clear ownership of follow-up actions.

Experience & Skills Needed Agency Experience:

2-4 years of professional experience in account management, client services, or project management within a digital advertising or marketing agency environment. Digital agency experience is required.

Agency Partnership Experience:

Experience working in a white-label, agency partnership, or B2B client-services environment is a plus.

Executive Communication:

Strong client-facing presence with the ability to lead meetings, present performance and strategy, navigate difficult conversations, and communicate complex marketing concepts clearly.

Team & Pod Collaboration:

Demonstrated ability to work closely with technical channel specialists and translate complex digital strategies into clear client communication.

Digital Marketing Savvy:

Strong foundational understanding of Paid Search (PPC), Paid Social, SEO/GEO, Programmatic advertising, and emerging digital marketing technologies.

Strategic Mindset:

Ability to look beyond individual channel metrics, understand broader business objectives, and collaborate with specialists to determine appropriate recommendations and next steps.

Project Management Skills:

Outstanding organizational abilities with experience managing multiple accounts, competing priorities, deadlines, and shifting agency demands.

Analytical Mindset:

Ability to interpret data across marketing channels and utilize performance dashboards to communicate meaningful, results-based insights.

Financial Acumen:

Comfort managing account budgets, ad spend fluctuations, and working with finance teams to ensure accurate invoicing.

Technology & AI:

Comfort utilizing modern productivity and AI tools, with an interest in emerging trends across AI-powered marketing and search.

Tools Proficiency:

Experience with project management and communication software ( Teamwork and Slack preferred ), Google Workspace , Microsoft Office, and CRMs. Why You'll Love Working at

Conduit Digital Growth :

Growing our business by growing our agency partners' clients is what we are all about at Conduit.

Robust Benefits :

A comprehensive employee benefits program where Conduit covers 70% of eligible medical, dental, and vision costs.

Vibrant Workplace :

An entrepreneurial, dynamic, and highly collaborative environment where your work has visible impact.

Hybrid Work Schedule:

Work 3 days in the office and 2 days from home.

Early Fridays :

Wrap up at 3:00 PM every Friday, year-round!

Continuous Learning:

Company-wide, departmental, and individual training programs designed to support continued learning, digital savvy, and career advancement. How to Apply Please submit your resume directly through Indeed by clicking the "Apply Now" button. Be sure to complete all application questions attached to this posting to ensure your application is reviewed by our hiring team. Benefits 401(k) Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

Work Location:

Hybrid remote in Toms River, NJ 08753

Pay:

$67,500.00 - $84,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

Work Location:

Hybrid remote in Toms River, NJ 08753