The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies. This is an amazing opportunity to join our team in a much-needed position.

Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate.

We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise.

Primary Responsibilities:

• Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.
• Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.
• Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.
• Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.
• Provide professional correspondence via email and phone
• Work efficiently to meet all service level agreements
• Understand carrier workflows and maneuver carrier websites
• Work closely with team members to meet common goals and assist when ableQualifications /

Requirements:

• Minimum of a High school diploma / GED
• Strong computer skills; able to type 50+ words per minute
• Proficiency in Microsoft Office (Word, Excel)
• Experience with G Suite and Salesforce preferred, not required
• Experience in related position preferred, not required

Core Competencies:

• Ability to provide exceptional customer service
• Effective time management skills
• Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously
• Capable of working both independently and in a team environment
• Excellent organizational skills, attention to detail is a must
• Ability to react to change in a productive and positive manner