AIOps/Observability

• DHA Social Security Administrion Chief Informion Officer (CIO) Summary IT Specialist position(s) are being filled through the Office of Personnel Management's deleged Direct Hire Authority, open to all U.

S. citizens. Selections made under this bulletin processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service. Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply. Learn more about this agency Summary IT Specialist position(s) are being filled through the Office of Personnel Management's deleged Direct Hire Authority, open to all U.S. citizens. Selections made under this bulletin processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service. Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply. Learn more about this agency Overview Help Accepting applicions Locion 3 vacancies in the following locion: Woodlawn, MD No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $143,913

• $187,093 per year Pay scale & grade GS 14 Promotion potential None Learn more about pay scale and grade Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupions and job series 2210 Informion Technology Management Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk High Risk (HR) Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number

SSA-13058307-26-DHA-CIO

Control number 884739000 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was elimined and are eligible for priority over other applicants. Clarificion from the agency All U.S. Citizens Duties Help This announcement serves as public notice. Applicions submitted be placed into a pool and will remain on file for selection as positions become available. Vacancies may be filled for up to 6 months after the closing de of this announcement. Applicants may not receive notificions of referral stus until the full 6-month eligibility period has elapsed. Applicions may be ghered from additional recruitment sources. These added to the pool creed by this announcement. Positions filled with applicions from this pool placed into positions where cybersecurity duties occupy the majority of the work performed. Requirements Help Conditions of employment U.S. Citizenship required Selective Service Registrion, if applicable (www.sss.gov) Fingerprinting and background and/or security investigion may be required Job offers are contingent on fingerprinting and background / security investigion results Selectees may be required to serve a 1 year probionary period Relocion expenses will not be paid All qualificion requirements must be met by the closing de of the announcement Candides will not be hired based on their race, sex, color, religion or nional origin. Qualificions

READ ALL SECTIONS OF THIS ANNOUNCEMENT IN ITS ENTIRETY. THIS INFORMATION IS CRUCIAL TO SUBMITTING A SUCCESSFUL APPLICATION.

Resumes exceeding two pages in length will not be considered, please the new resume guidance for more informion. If you are qualifying based on educion please make sure you follow the instructions in the Educion Section of this announcement including uploading a transcript with an award/confer de failure to due so can disqualify you for further considerion. Applicants must qualify for the series and grade of the posted position. Experience must be IT reled; the experience may be demonstred by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certificion), as approprie. Your resume must provide sufficient experience and/or educion, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying. To qualify for the 2210 IT Specialist series , the applicant must demonstre the following competencies: Attention to Detail (Level 4, Advanced)

• Is thorough when performing work and conscientious about tending to detail. Customer Service (Level 4, Advanced)
• Works with clients and customers (th is, any individuals who use or receive the services or products th your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizions outside the Government) to assess their needs, provide informion or assistance, resolve their problems, or sisfy their expections; know about available products and services; and is committed to providing quality products and services.

Decision Making (Level 3, Intermedie)

• Makes sound, well-informed, and objective decisions; perceives the impact and implicions of decisions; commits to action, even in uncertain situions, to accomplish organizional goals; causes change Informion Management (Level 4, Advanced)
• Identifies a need for and knows where or how to gher informion; organizes and maintains informion or informion management systems. Interpersonal Skills (Level 4, Advanced)
• Shows understanding, friendliness, courtesy, tact, emphy, concern, and politeness to others; develops and maintains effective relionships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; reles well to people from varied backgrounds and different situions Oral Communicion (Level 3, Intermedie )
• Expresses informion (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nure of the informion (for example, technical, sensitive, controversial); makes clear and convincing oral presentions; listens to others, tends to nonverbal cues, and responds appropriely. Problem Solving (Level 4, Advanced)
• Identifies problems; determines accuracy and relevance of informion; uses sound judgment to genere and evalue alternives, and to make recommendions. Teamwork (Level 4, Advanced)
• Encourages and facilites cooperion, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence (Level 4, Advanced)
• Uses knowledge th is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evalues technical informion reled to the job; advises others on technical issues.

Specialized Experience:

Applicants must have specialized experience th is directly reled to the work of the position and have equipped them with the competencies required to successfully perform the duties of the role. These knowledge, skills, and abilities/competencies are normally tained through the equivalent of one year of specialized experience equivalent to the next lower grade level of the position being filled.

Minimum Qualificions:

Grade 14: To qualify the GS-14 level, you must have specialized experience the GS-13 level, or equivalent. This experience must demonstre proficiency in the following: Advanced knowledge of AIOps architectures, observability frameworks, and AI-driven correlion methods. Skills in stregic communicion, technical leadership, and executive engagement. Leading enterprise-level observability and event-correlion efforts th ensure the availability and reliability of critical systems. Guiding enterprise decisions, presenting recommendions to executives, and lead cross-functional technical teams. Qualificion standards and additional informion for this position can be found here: http://www.opm.gov/policy-da-oversight/classificion-qualificions/general-schedule-qualificion-standards/2200/informion-technology-it-management-series-2210-alternive-a/ Educion This job does not have an educion qualificion requirement. Additional informion Additional selections may be made for this vacancy six months from the closing de of this announcement. This Direct Hire announcement may be used to fill the same or similar position in another office.

Selective Service:

If you are a male applicant born after December 31, 1959, you must certify th you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov . As a condition of employment for accepting this position, you may be required to serve a 1-year probionary period during which we will evalue your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizional goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. The evaluion you receive is based on your responses to the online assessment questions completed during the applicion process. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluion. Informion not specifically sted in your resume cannot be assumed. Informion th is copied or rested language from the vacancy announcement or ring criteria will not be If this occurs, you may be found ineligible. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help You must also submit ALL supporting documention by the closing de of the vacancy announcement to claim certain types of preference. Resumes exceeding two pages will not be To be considered, your resume must: Clearly demonstre your qualificions for the position Include your contact informion We recommend using a clear, easy-to-read form and focusing on informion most relevant to the job announcement You must also submit ALL supporting documention by the closing de of the vacancy announcement to claim certain types of preference.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN

(ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candides must meet the requirements for the Well Qualified. Well-qualified is defined as having knowledge, skills, and abilities th clearly exceed the minimum qualificion requirements for the position.

Candides must also provide:

proof of eligibility with your applicion. Such proof may include a copy of your written notificion of ICTAP eligibility or a copy of your separion Notice of Personnel Action, (SF-50); and proof of your most recent performance ring of least "fully successful" (Level III) or equivalent.

For more informion http:

//www.opm.gov/rif/employee_guides/career_transition.asp . Veteran's preference does not apply under this Direct Hire Authority for these positions. Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help Please read the entire announcement and all the instructions before you begin an applicion. To apply for this position, you must complete the initial online applicion, to include submission of the required documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on the closing de of the announcement to receive considerion. The applicion process is as follows: To begin the applicion process, click the Apply Online button. Answer the questions presented in the applicion and tach all necessary supporting documention. Click the Submit Applicion button prior to 11:59PM (ET) on the announcement closing de. You may upde your applicion, including supporting documention, any time during the announcement open period by returning to your USAJOBS account . There you will find a record of your applicion, the applicion stus, and an option to Upde Applicion . This option will no longer be available once the announcement has closed. To verify the stus of your applicion both during and after the announcement open period, log into your USAJOBS account . All of your applicions will appear on the Welcome page. The applicion record in your USAJOBS account provides an Additional Applicion Informion page th provides informion regarding the documention you submitted and any correspondence we have sent reled to this applicion. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, https://www.usajobs.gov/Help/how-to/applicion/stus/. If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the applicion process, please contact Careers SSA Careers@ssa.gov. Individuals with disabilities may also call us via Federal Relay using the (voice) contact telephone provided. Due to our security procedures, our office will not accept any applicions submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process. Agency contact informion Careers SSA Careers@ssa.gov Address CIO Front Office 6401 Security Boulevard Baltimore, MD 21235 US Next steps Once you have successfully submitted your applicion merials, you can expect to receive an email notificion acknowledging receipt of your applicion. The hiring office will contact candides directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. To check the stus of your applicion or return to a previous or incomplete applicion, log in to your USAJOBS account, select Applicion Stus, and click on the more informion link under the applicion stus for this position. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help You must also submit ALL supporting documention by the closing de of the vacancy announcement to claim certain types of preference. Resumes exceeding two pages will not be To be considered, your resume must: Clearly demonstre your qualificions for the position Include your contact informion We recommend using a clear, easy-to-read form and focusing on informion most relevant to the job announcement You must also submit ALL supporting documention by the closing de of the vacancy announcement to claim certain types of preference.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN

(ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candides must meet the requirements for the Well Qualified. Well-qualified is defined as having knowledge, skills, and abilities th clearly exceed the minimum qualificion requirements for the position.

Candides must also provide:

proof of eligibility with your applicion. Such proof may include a copy of your written notificion of ICTAP eligibility or a copy of your separion Notice of Personnel Action, (SF-50); and proof of your most recent performance ring of least "fully successful" (Level III) or equivalent.

For more informion http:

//www.opm.gov/rif/employee_guides/career_transition.asp . Veteran's preference does not apply under this Direct Hire Authority for these positions. Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help Please read the entire announcement and all the instructions before you begin an applicion. To apply for this position, you must complete the initial online applicion, to include submission of the required documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on the closing de of the announcement to receive considerion. The applicion process is as follows: To begin the applicion process, click the Apply Online button. Answer the questions presented in the applicion and tach all necessary supporting documention. Click the Submit Applicion button prior to 11:59PM (ET) on the announcement closing de. You may upde your applicion, including supporting documention, any time during the announcement open period by returning to your USAJOBS account . There you will find a record of your applicion, the applicion stus, and an option to Upde Applicion . This option will no longer be available once the announcement has closed. To verify the stus of your applicion both during and after the announcement open period, log into your USAJOBS account . All of your applicions will appear on the Welcome page. The applicion record in your USAJOBS account provides an Additional Applicion Informion page th provides informion regarding the documention you submitted and any correspondence we have sent reled to this applicion. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, https://www.usajobs.gov/Help/how-to/applicion/stus/. If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the applicion process, please contact Careers SSA Careers@ssa.gov. Individuals with disabilities may also call us via Federal Relay using the (voice) contact telephone provided. Due to our security procedures, our office will not accept any applicions submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process. Expand Hide how to apply Agency contact informion Careers SSA Careers@ssa.gov Address CIO Front Office 6401 Security Boulevard Baltimore, MD 21235 US Next steps Once you have successfully submitted your applicion merials, you can expect to receive an email notificion acknowledging receipt of your applicion. The hiring office will contact candides directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. To check the stus of your applicion or return to a previous or incomplete applicion, log in to your USAJOBS account, select Applicion Stus, and click on the more informion link under the applicion stus for this position. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Locion 3 vacancies in the following locion: Woodlawn, MD No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $143,913

• $187,093 per year Pay scale & grade GS 14 Promotion potential None Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number

SSA-13058307-26-DHA-CIO

Control number 884739000