Medical Office Representative

Where You'll Work CHI Saint Joseph Health supports 5000 active employees, 8 hospitals, specialty clinics, and a Medical Group with more than 200 locations across Central and Eastern KY. CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community. Job Summary and Responsibilities As a Medical Office Professional, you will be the welcoming face and voice of our clinic, providing essential administrative support for a smooth patient experience.

Every day, you will manage patient reception, schedule appointments, handle calls, and guide check-in/out. You'll verify demographics, process payments, and ensure clear communication between patients and staff, maintaining an efficient front desk.

To be successful in this role, you will possess exceptional interpersonal skills, strong organization, attention to detail, and tech proficiency. Your calm task management, compassionate approach, and dedication to excellence are paramount. Responsible for answering phone calls and scheduling patient appointments. Conduct patient pre-certification to ensure coverage for appointments and medical care. Schedule tests, procedures, and referral appointments. Communicate with patients regarding appointments and instructions for procedures and tests Collect insurance information and patient personal data. May collect fees such as co-pays / co-insurance. Job Requirements Required High School GED High School diploma or GED, upon hire and Courses in and/or knowledge of medical terminology and Surgery procedures and, upon hire and Must have previous surgery scheduling experience and Must have computer and applications software experience None, upon hire Preferred Some college courses, upon hire