Member Services Coordinator

MEMBER SERVICES COORDINATOR JOB SUMMARY

The Member Services Coordinator oversees membership sales and onboarding by working collaboratively with club leadership to ensure membership growth, retention, and engagement. This role also serves as the first point of contact for members and guests, supports daily office operations, member communications, reservations, and administrative functions while delivering exceptional hospitality and personalized service.

MISSION & VALUES

The mission of the White Bear Yacht Club team is to create amazing, member experiences. This is central to all we do and is accomplished by our five core values: Devoted to

Hospitality:

We create amazing personal experiences for our members.

Always Leading:

We operate with the mindset of a leader in every circumstance. Leave it

Better:

We take ownership of our assignment and leave it better than we found it.

Pursue Transformation:

We seek out ways to learn and grow.

The Small Stuff Matters:

We operate with attention to detail.

ESSENTIAL JOB FUNCTIONS

Greet members and guests at the front desk in a warm, professional, and courteous manner Manage incoming phone calls, emails, and member inquiries Maintain accurate member records and club databases Respond to membership inquiries and give tours of the Club to prospective members Assist all prospective members with the application and waitlist process Collaborate and report to the Membership Committee in regard to new member approvals, membership transfers, and forecasts Support event registration and member activities coordination Communicate effectively with all departments to ensure smooth member experiences Assist with clubhouse opening and closing procedures Handle member requests and concerns promptly and professionally Support administrative projects and general office organization Ensure the Clubhouse is clean and presentable for daily service Uphold club standards for hospitality, confidentiality, and professionalism

KEY CHARACTERISTICS

Exceptional customer service and hospitality skills

• demonstrates a warm, professional, and attentive approach to service Strong verbal and written communication skills
• clearly conveys information in an accurate, courteous, and effective manner Adaptability
• ability to adapt to changing circumstances with a positive attitude Relationship Building
• establishes positive, trusting relationships with members, guests, and team members Detail Oriented
• focuses on accuracy and completion of tasks in a timely consistent manner

QUALIFICATIONS

Experience in a hospitality position or country club preferred Knowledge of Microsoft Word, Excel, and Outlook Willingness to learn Canva, Adobe, and other communication programs Strong customer service skills and attention to detail

COMPENSATION & BENEFITS

Non-Exempt, Part-time, Year-Round Pay Rate:

$25.00/hour Employee lunch and dinner service Sick Leave

SCHEDULE

The Member Services Coordinator would primarily work 9:00 AM

• 4:00 PM Tuesday through Friday, with occasional evening and weekend hours.

This position may have an opportunity to move to full-time status.

CLUB OVERVIEW

Originally founded in 1889 as a sailing club, White Bear Yacht Club holds rich history in the Twin Cities. The original "clubhouse" was a hotel that provided overnight accommodations for members that wished to spend their weekends on beautiful White Bear Lake. In 1912 the Club added a 9-hole course designed by Scottish architect William "Willie" Watson. Although not overly long, the course remains timeless with its unique changes in topography, varied green complexes and serene surroundings just as it was over 100 years ago. The course was voted top 100 by Golf Magazine in 2020 and generates approximately 18,000 rounds annually. It is the mission of White Bear Yacht Club to provide members and guests of the club with an exceptional social, dining, and recreational experience.