Member Services Teammate

Member Services Teammate at Nicol Member Services Teammate at Nicol in Deal, New Jersey Posted in 4 days ago.

Type:

full-time

Job Description:

Job Title:

Member Services (Part-Time)

Location:

Nicol NJ Reports To:

Hospitality Manager Position Overview:

The Member Services role is a highly visible, hospitality-driven position that blends customer experience, operations, and sales. This individual serves as the first point of contact for members and guests, creating a welcoming environment while also identifying opportunities to enhance engagement, drive bookings, and support revenue growth. The ideal candidate is an energetic relationship-builder who thrives in a fast-paced setting and takes pride in delivering exceptional service while contributing to the club's overall success. Key Responsibilities Deliver a warm, polished, and professional welcome to all members and guests, ensuring a best-in-class hospitality experience.

Actively promote club offerings:

including memberships, lessons, programs, and events, to drive participation and sales. Manage session, lesson, and court bookings with accuracy, while proactively optimizing scheduling opportunities. Conduct engaging site tours for prospective members, clearly communicating Nicol's value and converting interest into membership. Process in-person transactions including memberships, retail, and court bookings with attention to detail and efficiency. Maintain a clean, organized, and visually appealing front desk and retail area, ensuring products are well-stocked and merchandised. Respond promptly and professionally to phone, email, and in-person inquiries, delivering a seamless customer journey. Support member check-ins and provide knowledgeable assistance with accounts, bookings, and general club information. Collaborate with team members to promote events, programs, and club initiatives, ensuring strong communication and execution. Uphold all club policies, procedures, and safety standards. Identify opportunities to improve service, streamline operations, and enhance the overall member experience. Qualifications & Characteristics A genuine, personable, and hospitality-focused approach with a strong sense of ownership and care. Excellent communication and interpersonal skills with a confident, friendly presence. Natural sales mindset with the ability to recommend services and convert inquiries into bookings or memberships. Strong customer service skills with the ability to resolve issues thoughtfully and efficiently. Highly organized, detail-oriented, and able to multitask in a dynamic environment. Comfortable with technology and quick to learn new systems. Team-oriented while also capable of working independently. Previous experience in hospitality, front desk, fitness, or sales roles preferred. Interest in racquet sports is a plus, but not required. Part-time schedule with weekend and evening shifts required. Direct interaction with members and guests in a fast-paced, dynamic environment.