Outpatient Insurance Specialist - Part Time 32 Hours - Day Shift - Dearborn

Location:

Henry Ford Medical Center -

Ford Road, Dearborn Schedule:

Mon - Fri 8:30-3:30 (no weekends, no evenings)

GENERAL SUMMARY

Under general supervision, identifies and determines in accordance with established policies and procedures the accuracy and completeness of financial, insurance and/or demographic information for patients receiving medical care at HFHS and subsidiaries. Verifies insurance eligibility and benefit information with insurance plans to determine patient's financial responsibility related to deductibles, co-pay and out of pocket expenses. Confirms all insurance requirements are met, including but not limited to; referrals and authorizations. Investigates and reviews the accuracy and completeness of information to ensure account is secure. Counsel, collect and make financial arrangements for patients with self-pay responsibility. Resolve problem accounts to determine primary insurance and/or coordination of benefits.

EDUCATION/EXPERIENCE REQUIRED

High school diploma or G.E.D. equivalent. College coursework in accounting, business, computers or health care administration is preferred. One-year as customer service or other related role with HFHS is preferred. Advanced knowledge of various insurance plans, COB rules of priority and processing procedures, preferred. Basic typing knowledge and computer skills required to operate a personal computer. Ability to operate a variety of other office equipment including calculator, fax machine and photo copier. Ability to adjust to new technologies as introduced. Basic Excel and word processing experience required. Organizational and time management skills required in order to maintain and prioritize daily work, weekly reports and to follow-up on accounts in a timely manner. Analytical skills required to determine COB requirements. Verbal and written communication skills required in order to effectively obtain required information from patients, insurance companies, physicians, patient advocates and internal and external agencies. Demonstrate team-oriented capabilities, along with a willingness to assist fellow employees within the HFHS and subsidiaries. Must meet and maintain HFHS policies and procedures and departmental standards. Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the

Future of Health:

Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers. Benefits The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.