Parts Counter Person

Bob Johnson Ford is looking for an experienced and motivated Parts Counter Person to join our team in Avon, NY. This is a great opportunity for someone with dealership parts experience, especially Ford experience, who is organized, customer-focused, and comfortable working in a fast-paced service and parts environment. The ideal candidate will have experience assisting technicians, retail customers, and wholesale customers with identifying, ordering, and supplying the correct automotive parts. Ford dealership experience is strongly preferred, but we are open to training the right candidate with strong automotive parts knowledge. What You'll Do You will play an important role in supporting our service department, technicians, and customers by making sure the right parts are located, ordered, received, and billed accurately.

Responsibilities include:

Assist technicians, service advisors, wholesale customers, and retail customers with parts needs Look up and identify the correct parts by make, model, VIN, and repair order information Source and order parts through Ford systems and approved vendors Track incoming and outgoing parts for the dealership and service department Communicate with technicians and advisors regarding parts availability, pricing, and delays Handle special orders, backorders, returns, and warranty parts Maintain accurate records for parts ordered, received, billed, and returned Help manage inventory accuracy and organization within the parts department Package and ship parts back to the manufacturer when needed Support monthly sales goals, gross profit goals, and customer satisfaction standards What We're Looking For The right candidate will be dependable, detail-oriented, and able to work well with both customers and internal team members. Why Join Bob Johnson Ford? Bob Johnson Auto Group is a growing automotive group with a strong reputation in the Rochester and surrounding areas. We offer a team-focused work environment, steady workflow, and opportunities for long-term growth within the company. Benefits We offer a competitive benefits package, including: Pay range of $35,000 - $65,000 per year based on experience Health insurance Dental insurance Vision insurance 401(k) matching Paid time off Employee discount Referral program Career growth opportunities Schedule Full-time position. Schedule may vary based on department needs. Apply Today If you have automotive parts experience and are looking for a long-term opportunity with a growing dealership group, we would love to hear from you. Ford experience is a plus and will be strongly considered when determining compensation.

Preferred qualifications:

Ford dealership parts experience preferred Automotive parts experience strongly preferred Experience using parts catalogs, DMS systems, or dealership software Strong attention to detail and accuracy Ability to multitask in a busy dealership environment Good communication and customer service skills Ability to work independently and as part of a team Valid driver's license required