Patient Financial Advisor- Registrar

Email resume to: jobs@jcmcga.com

Call:

478-982-4221

Location:

931 East Winthorpe Ave, Millen, GA 30442

Shift Hours:

24-42 hours weekly, will transition to Full time in 90 days 7A-3P, 3P-11P, 11P-7A - may include weekends Join Jenkins County Medical Center as a Patient Financial Advisor - Registrar and become part of a team committed to compassionate, patient centered care. Job Overview Under the general direction of the Revenue Cycle Manager, and in accordance with federal, state, and local guidelines, and organizational and departmental policies and procedures, the Patient Financial Advisor/Registrar is responsible for the accurate and efficient registration of patients for both Outpatient (OP) and Emergency Department (ED) services. This position ensures that patient demographic and insurance information is verified and documented accurately, assists with patient financial counseling, accepts payments, and performs assigned administrative functions in support of the Revenue Cycle. The Patient Financial Advisor/Registrar also educates patients about their insurance benefits and financial responsibilities, calculates and collects estimated liabilities, and provides excellent customer service to patients, families, and staff. The role may include administrative assignments such as processing adjustments, billing functions, and other revenue cycle tasks as delegated by the Revenue Cycle Manager. This position requires accuracy, attention to detail, initiative, and the ability to work effectively in a fast-paced and dynamic environment.

ROLES AND RESPONSIBILITIES

Perform accurate and complete registration of all patients presenting for services, including Outpatient and Emergency Department visits. Obtain, verify, and document all required demographic, insurance, and financial information. Enter data into the electronic health record (EHR) and registration systems with a high level of accuracy. Ensure all required signatures, consent forms, and documentation are properly completed and scanned into the medical record. Notify clinical departments when patients are registered and cleared for service. Communicate promptly with the ED team when patients arrive and need triage. Provide Advance Directives and Organ/Tissue Donor information in accordance with hospital policy. Meet with patients to discuss insurance coverage, payment options, and financial obligations prior to or at the time of service. Verify insurance eligibility and benefits; calculate and collect patient financial responsibility (copays, deductibles, and coinsurance). Contact scheduled therapy and radiology patients prior to service to review estimated liabilities and document patient intent to pay. Provide uninsured patients with information on financial assistance, Indigent Care, or Charity Care programs as applicable. Accept payments, post transactions accurately, and maintain daily cash control and reconciliation. Respond to patient inquiries regarding account balances, billing, and insurance coverage courteously and accurately. Perform administrative duties assigned by the Revenue Cycle Manager, including but not limited to billing edits, payment posting, adjustments, and claim follow-up. Assist with error resolution, insurance updates, and documentation needed to support clean claim submission. Maintain confidentiality and comply with HIPAA and hospital policies regarding release of information. Support switchboard and other front-desk functions as needed. Participate in ongoing process improvement to enhance registration accuracy and revenue integrity. Maintain knowledge of insurance payer requirements, registration workflows, and revenue cycle processes. Ensure adherence to infection control, OSHA, and safety standards. Promote a positive, team-oriented environment and assist co-workers as needed. Act as an ambassador for the facility by providing professional, courteous, and compassionate service to patients and visitors. Perform other related duties as assigned or requested within the scope of training and responsibility.

Requirements Minimum Level of Education:

High School Diploma or equivalent required.

Licensure, Certification, Registration:

Completion of Hometown Health Certifications within 90 days of hire; renew annually.

Work Experience:

Minimum of one (1) year of experience in patient registration, insurance verification, billing, or collections preferred. Knowledge of insurance benefits, deductibles, copays, and coinsurance required. Experience working in both outpatient and/or emergency department registration preferred. At Jenkins County Medical Center, our team is built on teamwork, consistency, and a shared commitment to patient care. We value staff who are dependable, supportive of one another, and take pride in creating a safe and respectful environment for both patients and coworkers.

Benefits:

403(b) Dental insurance Disability insurance Health insurance Paid sick time Paid time off Vision insurance

Work Location:

In person