Practice Manager

Please apply and complete the application at https://www.refugeacu.com/practice-manager Who We Are We are a Queer-owned and run liberatory somatics practice. We offer acupuncture, herbal medicine, and somatic therapy for the communities we come from: LGBTQIA2+, neurodiverse, Bodies of Culture (BIPOC), children, families, and youth. Who You Are An administrator with at least 2-3 years of experience managing a mental health, acupuncture, medical or complementary medicine practice. You abound in emotional intelligence, have an active unlearning practice, and are conversant in health equity and intersectional healing. You learn quickly, take feedback well, and are very well-regulated. You know how to prioritize in an environment with multiple demands and you work quickly and meticulously. You value direct communication and yourself communicate clearly, directly, and kindly. You're looking for a job that you can stick-with, grow with, and feel aligned with over time.

The Job:

Big Picture You are the first (and continuing) point of contact for all of our clients and patients. You support our amazing team. You tend to our beautiful physical space. You complete and troubleshoot billing (including 2 insurance providers). You ensure practice policies are upheld both by our clients/patients as well as by our team. You make it so our therapists and acupuncturists can focus on working with our clients/patients and their own learning in somatic trauma transformation and abolition. Are you? experienced in managing a vision-aligned mental health, acupuncture, or medical practice? thrive in implementing structure and accountability systems? tech-saavy? passionate about supporting a healing team doing intersectional, liberation-focused healing work? detail-oriented while keeping the bigger picture in-mind? well-regulated, calm, and kind while juggling multiple demands? Read on! Hours, Compensation, and Benefits 20-25 hours/week, this is not a remote position , work is in-person at our beautiful Burlington, VT offices Mondays 9AM-1PM in-person Tuesdays, Wednesdays and Thursdays remote 8.30-9.15AM and in-person noon-5PM $28-40/hour depending upon experience 2 weeks PTO Roth IRA with up to 3% employer match 2 same-day acupuncture appointments/month

Application Deadline:

Open until filled Interviews held : Rolling as qualified candidates apply Desired start date : Summer 2026 If this sounds like you, fill out the application on our website, email your resume, and include a video cover letter. No traditional cover letters. Tell me about the true you, why you're right for this practice!

NOTE:

This is a fully in-person role. Only candidates living within 15 miles of the Burlington, VT office will be considered. To apply, click here: https://www.refugeacu.com/practice-manager Requirements 2-3 years experience in administration at a medical or complimentary medicine practice Tech literate and ready to learn new systems Experience in EHRs and insurance billing Conversant-in health equity and the easeful use of chosen names and gender pronouns of our team, clients, and patients Embodied understanding of intersectionality and how to treat all with dignity and respect while upholding practice policies Highly organized Ability to prioritize, focus, and complete tasks efficiently while maintaining calm demeanor and kind, clear communication Track and complete multiple tasks accurately and efficiently Experience using practice management software, improving office systems, and supporting staff to access them Ability to sit for long periods, walk briskly and repeatedly between treatment rooms (~25 feet) and between building door and our door (~100 feet), complete large body movements to clean/change tables every 30 mins Ability to lift and maneuver up to 20lbs Access to your own reliable car Must reside within 15 miles of Burlington office Desired but not required 3+ years of experience as a practice manager at a mental health, acupuncture, medical or complimentary medicine practice 2+ years experience in medical billing, especially VT Medicaid and BCBS Familiarity with and or experience as a client/patient of Chinese Medicine and/or somatic therapy Experience working with Simple Practice and/or Acubliss and /or Notion Experience managing inventory and tending to physical spaces •We especially encourage applicants with lived experience in a Body of Culture to apply.• Inclusion and Non-Discrimination Statement (credit: Radical Healing) Systems of power, privilege, and oppression have traditionally created barriers for persons and groups with particular identities, ages, abilities, and histories. We pledge to do all we can to replace such barriers with ever-widening circles of solidarity and mutual respect. We strive to be a center for health and healing that truly welcomes all persons and commits to structuring our work in ways that empower and enhance everyone's participation. We intentionally welcome all. We foster a climate of purposeful inclusion, an environment where all can feel safe, valued, cared for, and given an opportunity to form meaningful connections with each other. We value the diversity of differences which includes (but is not limited to) gender identity and its expression, age, race, ethnicity, and national origin, range of abilities, sexual orientation, financial means, family structure, educational and class status and political perspective.

To apply or learn more:

https://www.refugeacu.com/practice-manager

Pay:

$28.00 - $40.00 per hour Expected hours: 20.0 - 25.0 per week

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Life insurance Paid time off Professional development assistance

Work Location:

In person