Sales Representative / Customer Service Representative

Sales Representative / Customer Service Representative TrailRax Woods Cross, UT Job Details Full-time 8 hours ago Benefits Paid holidays Paid time off Employee discount Qualifications Live chat Deal closing Record keeping Customer relationship building Customer returns handling Phone communication Achieving automotive sales targets Lead generation Client relationship development High school diploma or GED Cross-selling Social media platforms Conflict management Updating inventory records Prospecting Product demos CRM system proficiency Productivity software Achieving sales targets Communication skills Technical Proficiency Conducting sales calls Entry level Order fulfillment Handling customer exchanges Automotive parts and accessories knowledge Full Job Description TrailRax Inc. 1654 West 1250 South Unit 2 Woods Cross, Utah 84087 JOB TYPE Full-Time

ABOUT US

We are a fast-growing company specializing in off-road vehicle roof racks and accessories. Our mission is to provide enthusiasts with the highest quality products and exceptional customer service. We pride ourselves on our innovative designs and commitment to excellence. Join our team and be a part of an exciting industry that thrives on adventure and rugged terrain.

JOB OVERVIEW

This role is responsible for driving sales, nurturing customer relationships, and providing top-tier support throughout the sales cycle and beyond. The ideal candidate is a strong communicator with a passion for delivering outstanding service and exceeding customer expectations.

KEY RESPONSIBILITIES

Inbound & Outbound Sales Respond to incoming leads via phone, email, chat and social media Qualify prospects, recommend suitable accessories, and close sales Follow up on quotes and abandoned carts, driving revenue growth Provide exceptional service to customers, addressing inquiries and resolving issues promptly and professionally. Assist customers with product selection, customization options, and installation guidance. Customer Service Excellence Provide technical guidance on fitment, installation and product features Troubleshoot order status, shipping questions, and post-sale issues Process returns, exchanges and warranty claims with empathy and efficiency Maintain a deep knowledge of TrailRax products to provide accurate and detailed information. Handle complaints and returns with empathy, ensuring customer satisfaction. Relationship Building & Upselling Develop rapport with repeat buyers, offering cross-sell and accessory bundles Gather feedback on product performance and share insights with R D and marketing Follow up with customers post-purchase to ensure they are satisfied and to build long-term relationships. Trade Show & Event Support (occasional) Represent TrailRax at off-road expos, dealer events, and customer clinics Demonstrate product features, build leads, and close on-site sales Communication and Coordination Collaborate with the operations team to ensure timely order fulfillment and delivery Provide feedback to the product development team based on customer input and market demands Maintain accurate records of sales activities, customer interactions, and inventory levels.

QUALIFICATIONS

High school diploma or equivalent preferred

Experience:

1-3 years of experience in sales or customer service, preferably in the automotive or off-road industry. Proven ability to meet sales targets and deliver a high level of customer satisfaction Strong communication and interpersonal skills Excellent problem-solving and conflict resolution abilities Knowledge of off-road vehicles and accessories is highly preferred Proficiency in CRM software and Microsoft Office Suite Ability to work both independently and as part of a team.

PREFERRED QUALIFICATIONS

Experience in the off-road vehicle accessory industry

BENEFITS

Competitive salary based on experience. PTO and paid holidays. Employee discounts on company products. Opportunities for professional development and growth.

HOW TO APPLY

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to . Please include "Job title you are applying for - [Your Name]" in the subject line. Join our team and drive the future of off-road vehicle accessories! We look forward to reviewing your application.