Student Accounts Specialist

Student Accounts Specialist Position Information Posting Number

S1500755

Job Title Student Accounts Specialist Position Number T04127 Division Business Affairs/Treasurer - BAF Department Office of Student Accounts FLSA Non-Exempt Salary Grade 112 Salary Classification Classified Annual Salary Range Hourly Salary Range $15.51 - $20.68 Employment Status Full Time 12 Mos Regular General Description The Student Accounts Specialist is responsible for supporting the daily operations of the Office of Student Accounts, with a focus on accurate financial processing and exceptional customer service. This role ensures the integrity of student account records, timely billing and payment processing, and compliance with institutional policies and financial procedures. This is an on-site position and is not eligible for remote work. Applicants must be able to reliably commute to the work location. Relocation assistance is not available for this role. Essential Job Duties Serve as primary point of contact to students, parents, faculty, and staff regarding student accounts (window, phone, and/or email). Receive and process student payments and/or departmental deposits. Receive and process miscellaneous charges to student accounts as needed. Provide clerical assistance and receive and route incoming phone calls. Perform student debt collection actions and prepare related collection letters. Apply, monitor, and invoice for third party contracts for student accounts. Process drops for non-payments each semester and maintain reinstatements. Monitor student account balances and apply holds as needed. Apply, monitor, and reconcile all Agency Scholarships for each semester. Make formal presentations to prospective and incoming students and parents on behalf of the Office of Student Accounts at all orientation sessions throughout the year. Maintain proper cash control procedures and prepare deposits for all funds at the end of each business day. Process tuition deposits and housing cancellations as needed. Review and process tuition waivers for each term. Prepare end of day close-out reporting. Assist and provide backup to Office of Student Accounts. Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned. The individual holding this position will serve as a representative of the University and, as such, shall promote a positive impression by demonstrating a collegial and professional customer service approach at all times. Additional Duties Assist students and parents with questions regarding cost of attendance and payment plan details. Prepare cash boxes for department events as needed. Collect and process mail between offices. May assist with but not limited to processing financial documents, optional and mandatory meal plans, e-bills, refunds, bookstore credits and charges, tuition and fee table verification, withdrawal table verification, review of publications, special projects, or other duties as assigned. Knowledge, Skills and Abilities Experience in accounting, cashiering, or student financial services preferred. Strong attention to detail and accuracy in financial transactions. Excellent communication and customer service skills. Ability to manage multiple tasks and meet deadlines in a fast-paced environment. Proficiency in Microsoft Office and financial/accounting systems (experience with student information systems preferred). Education and Experience Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred; an associate degree combined with relevant work experience may be considered in lieu of a bachelor's degree. Education substituted for experience? No Experience substituted for education? No Licenses, Certification or Registrations Certifications, licenses, professional designations, or other qualifications required for this position include: None Certifications, licenses, professional designations, or other qualifications preferred for this position include: None Environmental Working Conditions Indoor Travel Requirements None

Number of Vacancies Desired Start Date Physical Requirements Standing:

Over 2/3 of the time; walking: Under 1/3 of the time; sitting: Up to 2/3 of the time; using hands: Over 2/3 of the time; reaching with hands and arms: Over 2/3 of the time; stooping, kneeling, crouching, or crawling: Under 1/3 of the time; talking or hearing: Over 2/3 of the time.

This position requires lifting:

Up to 10 pounds: Under 1/3 of the time. This position has the following special vision requirements: • No special vision requirements. Open Date 05/28/2026 Close Date Open Until Filled Yes Special Instructions to Applicants Additional Statement The University of Montevallo does not discriminate against job applicants based on their national origin or citizenship or immigration status. Because of the costs associated with visa sponsorship/transfer, the University typically will not sponsor applicants for a work visa or transfer of an existing visa. No commitment for visa assistance and/or sponsorship can be made until a thorough search is conducted, including a proper and methodical review of all applicants. EEO Statement UM is an Equal Opportunity Institution.