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RH
Robert Half
Patient Accounts Collector
Entry-Level JobVerifiedNo experience needed
Career Insights for Account Representative (General)
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Scorecard
Based on California data
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What they do
An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
$48,777 / year median in California
-13% projected decline
Job Description
We are looking for a detail-oriented Patient Accounts Collector to support healthcare billing and collections operations in Atwater, California. This Long-term Contract opportunity is ideal for someone with hands-on experience managing patient accounts, following up on outstanding balances, and working with a variety of insurance payers. The person in this role will help maintain timely reimbursement, resolve billing issues, and communicate clearly with patients regarding financial responsibilities.
Responsibilities:
- Review patient accounts to identify unpaid balances and take timely action to secure payment from insurers or patients.
- Investigate claim issues, correct billing discrepancies, and resubmit accounts when additional documentation or updates are needed.
- Communicate with commercial carriers, Medi-Cal, Medicare, and other third-party payers to verify claim status and resolve collection barriers.
- Speak with patients professionally about account balances, payment expectations, and available options for resolving outstanding charges.
- Maintain accurate account notes, payment activity, and collection follow-up details within billing records.
- Work closely with internal billing and revenue cycle staff to address denials, underpayments, and account exceptions.
- Monitor aging reports and prioritize follow-up efforts to improve account resolution and reimbursement timelines.
- Support ongoing account maintenance by ensuring billing information is complete, current, and aligned with payer requirements.