Customer Account Representative

Buford, GA Temporary $19.00 - $19.00/hr Onsite Job Description Customer Account Representative Buford, GA | Fully Onsite | $19.00 - $19.50 per Hour Join a Team Where Outstanding Customer Service Makes the Difference Are you a customer-focused professional who enjoys building relationships, solving problems, and providing exceptional service? We're seeking a Customer Account Representative to support a growing organization in Buford, GA. This role is ideal for someone who thrives in a fast-paced environment, enjoys taking ownership of customer needs, and takes pride in delivering a seamless experience from order placement to issue resolution. You'll work closely with customers, dealers, and internal teams to ensure inquiries are handled promptly and accurately while maintaining a high level of professionalism and service. What You'll Love About This Opportunity

Stable, full-time opportunity with a respected organization

Collaborative and team-oriented work environment

Variety in your day with customer support, order management, and problem-solving responsibilities

Opportunity to develop product knowledge and customer relationship skills

Make a direct impact on customer satisfaction and business success

What You'll Do As a Customer Account Representative, you'll serve as a key point of contact for customers and dealer partners by: Responding to customer calls, emails, and inquiries in a timely and professional manner

Providing accurate product information and support using company resources, catalogs, and website tools

Managing order status requests and electronic order inquiries

Processing returns, credits, factory chargebacks, and return authorizations

Coordinating order changes, cancellations, and updates

Researching and resolving customer concerns with a sense of urgency

Initiating and monitoring freight claims

Scheduling factory shipments and drop deliveries

Supporting dealer partners and internal teams with customer service needs

Assisting customers visiting the showroom when needed

Helping maintain inventory and literature materials

Monitoring stock levels and communicating important updates

Maintaining accurate records and ensuring customer information is properly documented

What We're Looking For

Required Qualifications

High School Diploma or GED

Strong communication skills, both written and verbal

Excellent attention to detail and organizational skills

Ability to prioritize multiple tasks and adapt to changing business needs

Strong problem-solving abilities and customer-focused mindset

Proficiency with Microsoft Office and general computer systems

Ability to pass a pre-employment background check and drug screen

Preferred Qualifications

1-2 years of customer account management, customer service, retail support, inside sales support, or order management experience

Experience working with ERP systems such as AS400

Previous experience supporting customers in a product-based, showroom, retail, manufacturing, or distribution environment

Who Will Be Successful in This Role? You may be a great fit if you: Enjoy helping customers and building positive relationships

Take pride in accuracy and attention to detail

Stay organized while managing multiple priorities

Communicate professionally and confidently with customers and colleagues

Proactively solve problems and follow through on commitments

Thrive in a collaborative team environment

Bring a positive attitude and willingness to learn All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

Job Reference:

JN -072026-427102