Client Relations & Growth Manager

Client Relations & Growth Manager Senior Helpers - Lafayette - 3.7 Lafayette, LA Job Details Full-time $22 - $24 an hour 7 days ago Benefits Paid holidays Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Qualifications Customer communication Community engagement Customer relationship building Customer retention Mid-level Client relationship development Home care Client services Organizational skills Productivity software 2 years Communication skills Marketing Full Job Description Senior Helpers Lafayette is seeking a professional, reliable, and growth-minded Client Relations & Growth Manager to support client retention, service growth, community outreach, and overall client satisfaction. This role is ideal for someone who is highly organized, proactive, relationship-driven, and able to communicate effectively with clients, families, vendors, referral partners, and internal team members. We are looking for someone who takes ownership, anticipates needs, and understands the importance of both exceptional service and organizational growth. Key Responsibilities Maintain strong communication with clients, families, vendors, and referral partners Support client retention and identify opportunities for service growth Assist with service coordination and client satisfaction follow-up Work collaboratively with leadership, operations, scheduling, recruiting, and marketing teams Participate in community outreach, networking, and marketing initiatives Assist with trainings and occasional weekend/community events as needed Utilize WellSky or similar systems for documentation and service management Help identify operational opportunities and support company growth initiatives Qualifications Minimum of 2 years of experience in client services, healthcare, home care, customer relations, or operations required Experience with WellSky or similar systems preferred Strong communication and relationship-building skills Proficiency in Microsoft Office Suite and comfortability using technology and AI tools Reliable transportation and willingness to travel within service areas Professional, outgoing, dependable, and growth-oriented Strong organizational skills and ability to work independently Self-starter mentality with strong follow-through and accountability Schedule & Expectations Full-time, Monday-Friday Flexibility for occasional Saturday trainings/events Flexibility for after-hours marketing initiatives and community outreach events Compensation & Benefits Starting pay: $22-$24/hour based on experience, with growth potential Health, Dental, Vision, and Supplemental Insurance (company contributes) PayActiv (early wage access) PTO + Paid Holidays Employee Assistance Program (EAP) Advancial financial wellness partnership Team events, recognition, and company celebrations Growth opportunities within a developing organization Why Join Senior Helpers? We are building a team of professionals who value accountability, communication, growth, and compassionate service. If you are someone who takes initiative, builds strong relationships, and wants to grow with a company that is expanding, we encourage you to apply. Apply today to be part of a team focused on growth, accountability, and impact. Resume required. Please follow the application process for consideration. Due to application volume, compensation and role details will be discussed during the interview process with selected candidates only.