Account Manager - BEST Cartage BEST Logistics Group - 2.8 Kernersville, NC Job Details Full-time $70,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Managing customer accounts Team member evaluation Customer relationship building Road transportation operations Fleet performance monitoring Sales Identifying new business opportunities Logistics customer service Employee retention Account development Performance feedback (performance evaluation method) Mid-level Logistics performance monitoring Private fleet operations Managing clients in a customer support role Dispatching Disciplinary action management Business development Client retention Employee retention strategy Customer engagement Customer relationship management Mentoring Handling customer service requests Logistics company experience Fleet safety management Client growth strategy Account management Full Job Description BEST Cartage is searching for an innovative and solutions-oriented leader to be an Account Manager for BEST Cartage Fleet Operations.

Summary Description:

The Account Manager is responsible for creating long-term, trusting relationships with their customer(s). The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing customers and actively partner with our Operations Manager and our sales team to be proactive in seeking new business opportunities.

Essential Job Duties and Responsibilities:

Customer Relationships:

Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting customer relationship; manage customer relationships and provide customers with excellent service and support Responsible for managing several accounts and being the face of the company to your customers Ensure the timely and successful delivery according to customer needs and objectives Deal with any issues that may arise from customers and / or drivers include contacting temporary agencies to man open trucks Responsible for handling after hours calls from customers/drivers

Driver Relationships:

Build and maintain strong, long-lasting relationships with drivers assigned to your customer base starting with driver orientation by completing operations portion of orientation Responsible for dispatching / managing drivers and managing their performance including time off requests, corrective action, and performance reviews Collaborate with safety to coordinate recertification of drivers and random drug screenings Administers weekly performance scorecards via information from Pedigree/Motive and utilizes this a tool to improve performance Accountable for driver retention including developing programs to address retention and removing barriers for drivers

Equipment:

Manage all equipment assigned to your customer base Liaison with shop on tractor issues / statuses Coordinates with shop on any maintenance issues; monitors OOS equipment and collaborates with maintenance to expedite return to service Communicate issues with equipment to operations manager Working for BEST, you will enjoy a strong work/life balance that includes PTO and holidays along with comprehensive health insurance. You will have access to medical, dental, and vision insurance and enjoy our company-paid life insurance, a generous 401(k) plan, and an unbeatable company culture that supports your growth! Ideal Candidates Will Ideally, have transportation, supply chain or logistics experience, or experience in a similar industry with transferrable skills Be known for their ability to empower and mentor associates, to be proactive and results driven, to creatively problem solve, and thrive in a dynamic, ever-changing environment