An Account Representative manages existing customer accounts to ensure sales retention and growth. Develops and maintains communication with clients, promotes sales and services, and works to resolve problems. Accounts may be for product sales, advertising or marketing services or financial services such as banking.
Account Representative Firstsource vision insurance, 401(k), retirement plan United States, York, Amherst Jul 27, 2026 Account Representative -
Full-Time Company:
Firstsource Advantage
Location:
Amherst, NY
Pay:
$19.00 per hour / $21.00 per hour for Bilingual in Spanish/English
Start Date:
Monday August 17th
Schedule:
Training:
Monday to Friday, 10:00AM-7PM
Work Hours:
Monday to Friday, 10:00AM-7:00PM (1 rotating Saturday a month) / Bilingual Hours 12pm-9pm Monday to Friday About the
Opportunity:
Are you ready to grow your career while making a real impact? Firstsource Advantage is seeking motivated and customer-focused individuals to join our team asAccount Representatives(Collections). This is more than just a job - it's a chance to build a stable, rewarding career in a supportive and fast-paced environment.
What You'll Do:
Engage with customers to understand their financial situations and recommend appropriate payment solutions
Handle inbound and outbound calls professionally and empathetically
Work with compliance in mind by following federal and state regulations
Meet performance goals related to call quality, resolutions, and collections metrics
What We're Looking For:
High school diploma or GED required
At least 6 months of customer service or sales experience
Stable work history and a professional demeanor
Strong communication, problem-solving, and computer skills
Ability to manage confidential information with care and discretion
Reliable, self-motivated, and goal-oriented Why Join Firstsource?
Career Advancement:
We promote from within and support your growth
Meaningful Work:
Help customers take control of their financial future
Team-Oriented Culture:
Be part of a collaborative and supportive team
Skill Development:
Learn and grow with hands-on experience in collections and customer service Benefits (Eligible After 90 Days): Medical, Dental, and Vision Insurance
401(k) Retirement Plan with matching
Paid Training
Monthly Incentives and Recognition Programs
PTO Take the Next Step in Your Career Apply today to join Firstsource Advantage and start building a future you're proud of. The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services
USA, INC.
is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
