Reports To:

Branch Manager At The Hicksville Bank, we believe that our Account Representatives are more than just transaction processors - they're ambassadors of our brand and guardians of our community's financial well-being. As the face of our bank, you play a vital role in nurturing the relationships that define us. By providing exceptional service and personalized attention to each customer, you help us fulfill our promise of being more than just a bank - we're a trusted partner in prosperity.

Responsibilities:

Greet customers with a warm smile and genuine enthusiasm, making them feel welcome from the moment they walk through the door. Process customer transactions accurately and efficiently, ensuring a seamless banking experience every time. Listen actively to customers' needs and offer personalized solutions that meet their financial goals. Educate customers on our products and services, empowering them to make informed decisions about their finances. Be a proactive problem-solver, addressing customer concerns with empathy and professionalism. Collaborate with teammates to create a positive work environment and exceed customer service goals. Travel to other branches (Hicksville, Grabill, AuburnEdgerton) to help with coverage as needed.

Qualifications:

High school diploma or equivalent; previous customer service experience preferred. Excellent communication skills and a passion for helping others. Detail-oriented with strong organizational skills. Ability to multitask in a fast-paced environment. Basic math skills and familiarity with banking operations. A genuine desire to make a difference in the lives of others. Reliable transportation to and from all work locations.