Department:

Operations Classification​:

Non-exempt Reports To:

Manager of Operations - Post Recovery -

Transportation SUMMARY:

Provide service to accounts within Transportation. Oversees all collateral stored and transportation of vehicle to auction. Align with client expectations for reporting and data collection.

ESSENTIAL RESPONSIBILITIES

§ Maintain accurate records within established systems and excel. Processes orders for each account. § Communicate with our clients and agent network regarding specific account information, account assignments and actions in order to effectively execute the transportation of vehicles to auto auctions. § Perform necessary follow-up functions to meet client compliance requirements, and updating spreadsheets via excel § Resolve account issues as needed and communicate via reports in Excel, email, and phone all issues and concerns regarding account activity to supervisor and management. § Assume additional duties as needed.

COMPETENCIES

§ Excellent verbal and written communication § Strong customer service skills including active listening § Strong Organizational skills, a sense of urgency and strong attention to detail § Advanced Microsoft Suite knowledge (Excel, Word, Outlook) § Able to meet requirements with minimal oversight and direction

Required Education and Experience:

§ Highschool Degree/GED § Transport logistics experience (preferred) § Experience with high inbound/outbound call volume (preferred)

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is occasionally required to sit and stand for extended periods; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Authorization:

Must be authorized to work in the United States.

Other Duties:

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

PTO:

4.00 hours biweekly (13 days annually), (15 days annually after 1 year) 9 Paid Holidays 1 Floating Holiday Health Insurance Dental Insurance Vision Insurance Employer Paid Life Insurance Disability Insurance Employee Assistance Program 3% 401(k)

Match Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Logistics:

1 year (Preferred)

Microsoft Excel:

1 year (Preferred)

Dispatching:

1 year (Preferred)

Work Location:

Hybrid remote in Akron, OH 44311