Tri-Coastal, a distinguished sales and business consulting firm, is seeking a Customer Account Representative in Houston to represent AT&T's telecommunications campaign. The Customer Account Representative's primary focus will be to deliver reliable guidance on product and service offerings to enhance customer satisfaction and expand AT&T's footprint. As a Customer Account Representative, you bridge technical innovation and customer loyalty in the residential wireless space. The Customer Account Representative guides existing customers through AT&T's current smartphone solutions, clarifies how new devices leverage 5G+ capabilities, and manages activations and support with precision. You'll explain plans straight-up, fix issues before they explode, and prove that AT&T actually cares.

Customer Account Representative Responsibilities:

Serve AT&T residential customers by addressing inquiries on cell phones, smartphone features, and service plans with clear, credible information. Manage activations, upgrades, and plan changes with accuracy, maintaining data integrity, billing compliance, and secure documentation. Track account metrics and engagement data, distill actionable insights, and share recommendations to optimize campaign strategies. Assist with device setup, connectivity, and basic service challenges, applying troubleshooting steps and coordinating timely resolution when needed. Partner with internal teams to synchronize account execution with AT&T cell phone product launches, retention initiatives, and campaign goals. Nurture long‑term relationships through consistent follow‑through, proactive account support, and solution‑focused communication that builds loyalty. Desired Skills/Qualifications of the

Customer Account Representative Role:

Experience in customer support, account coordination, or sales within telecommunications, smartphone retail, or wireless connectivity. Strong communication and problem‑solving skills to explain AT&T smartphone plans, resolve device concerns, and build customer trust. Organized, proactive, and adaptable mindset with resilience to manage multiple priorities in fast‑paced residential sales environments. Proficiency in sales platforms, reporting tools, and digital systems to manage accounts, track metrics, and ensure compliance with AT&T standards.

Job Type:

Full-time Pay:

$56,000.00 - $62,000.00 per year

Benefits:

Dental insurance Health insurance Professional development assistance Vision insurance

Work Location:

In person