Customer Service & Marketing Coordinator Pay Range:

$21 - $26 per hour Full Time Coral Air Conditioning is a family-owned & operated HVAC company proudly serving Cape Coral and the surrounding communities. As our company continues to grow, we're looking for motivated, customer-focused individuals to join our team! At Coral Air Conditioning, our core values are built on trust, dependability, quality workmanship, and a commitment to educating both our customers and our team members. We believe in creating a positive work environment where employees are valued, supported, and given opportunities to grow.

What We Offer:

Weekly pay Comprehensive benefits package, including health insurance, paid time off, retirement contributions, and more Performance-based bonuses and opportunities for pay increases A friendly, supportive, and team-oriented workplace A company committed to dependable service and exceptional quality On-the-job training and opportunities for professional development Learn more about us at CoralAC.com License Number

CAC1820270

As our Customer Service & Marketing Coordinator, you'll be the friendly voice and first point of contact for our customers while helping drive our company's marketing efforts. This entry-level position is ideal for someone who enjoys building relationships, staying organized, and creating engaging content, with responsibilities spanning customer service, office support, scheduling, and social media marketing in a fast-paced, team-oriented environment.

Responsibilities:

Customer Service Serve as the primary point of contact for customers by answering incoming calls, responding to inquiries, and delivering exceptional customer service while creating a positive first impression of Coral Air Conditioning. Respond to customer inquiries via phone, email, text, and social media channels in a timely and professional manner, including monitoring after-hours inbound calls. Provide customers with information regarding services, pricing, maintenance plans, products, and scheduling availability. Schedule and dispatch service, maintenance, and installation appointments, ensuring efficient routing and appointment windows. Follow up with customers to confirm appointments, provide reminders, and ensure a positive customer experience. Resolve customer concerns with empathy, professionalism, and a solution-oriented approach. Maintain accurate customer records and update account information within company software. Marketing Assist in developing and implementing marketing campaigns to promote the company's services and brand. Create engaging content for social media platforms, including graphics, photography, videos, reels, and written captions. Capture and edit photos and videos of technicians, installations, company events, and customer projects for marketing purposes. Design marketing materials, advertisements, flyers, and promotional graphics while maintaining brand consistency. Research marketing trends, target audiences, and new strategies to increase customer engagement and brand awareness. Publish approved content across all social media platforms on a consistent schedule. Monitor social media channels by responding to comments and messages in a professional and timely manner. Track campaign performance and engagement metrics and provide recommendations for improvement. Assist with community outreach, local events, and promotional activities. Sales Support Conduct outbound calls to prospective and existing customers to promote HVAC services, maintenance agreements, and seasonal specials. Identify sales opportunities while building positive, long-term customer relationships. Collaborate with the sales team to support monthly and quarterly sales goals. Track sales leads and follow up on customer inquiries to help convert prospects into customers. Office Administration Assist in preparing and processing invoices, purchase orders, service agreements, and warranty documentation. Perform general administrative duties, including filing, data entry, and maintaining office supplies and inventory. Apply for permits and schedule inspections. Assist with hiring and onboarding new employees. Support the implementation and maintenance of office procedures to improve efficiency. Prepare daily and weekly reports for company leadership as directed. Order parts, supplies, and office materials as needed. Perform other duties as assigned.

Qualifications:

High school diploma or equivalent required. 3+ years of experience in customer service, office administration, marketing, or a related field. Excellent verbal and written communication skills with a strong customer service focus. Strong organizational skills with the ability to prioritize multiple responsibilities in a fast-paced environment. Highly detail-oriented with strong time management and problem-solving skills. Experience creating content for social media platforms such as Facebook, Instagram, LinkedIn, and TikTok. Experience using graphic design software such as Canva and/or Adobe Creative Suite (Photoshop, Illustrator, or similar). Basic photography, videography, and video editing skills for social media content creation. Strong writing skills with the ability to create engaging captions and marketing copy. Basic understanding of social media analytics and marketing performance metrics. Ability to maintain a consistent brand voice and professional company image across all marketing materials. Knowledge of the local service area is preferred. Previous HVAC or home service industry experience is a plus but not required. Certified Notary, or willingness to obtain a Notary commission, is a plus. Must successfully pass a background check. Applicants are welcome to submit a portfolio or examples of graphic design, photography, videography, social media content, or other creative work to showcase their marketing experience.

Pay:

$21.00 - $26.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance

Work Location:

In person