To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list below are representative of the knowledge, education, skills and abilities requires. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Services as a representative of the City of South Bend, demonstrating a positive attitude and progressive actions through the display of professionalism, courtesy, and appropriate interactions with other employees and guests. Perform various tasks at the admission window, including greeting and assisting guests, collecting payments, maintaining records of patrons entering the facility, and checking in season pass holders. Always provide a high level of service to guests and program participants. Assists guests with ice skate rental needs by handing out skates, cleaning the equipment upon return, and ensuring skates are returned to their proper location. Operate registration software to register guests, accept payments, and give appropriate change. Communicate clearly and professionally with staff and guests. Assist with set-up and take-down of daily operations, including but not limited to, placement of firepits, stations, skate signage, skate tags, etc. Maintain a neat and clean appearance while following all uniform requirements. Keep a clean and organized workspace by picking up trash, checking restrooms, sweeping floors, wiping down windows, and shoveling snow, etc. Inspect the facility and equipment, reporting any unsafe conditions or damaged equipment to the Supervisor on duty or to the Aquatics and Ice Manager. This includes identifying any unsafe or potentially dangerous conditions on the ice. Be physically and mentally prepared to respond to emergencies and administer First Aid and CPR effectively. Contact emergency medical personnel in the case of a serious injury and complete all necessary paperwork for incidents. Assist maintenance personnel with situations concerning ice conditions or shovel snow. Attending all in-service training, staff meetings, and pre-season training as scheduled.

KNOWLEDGE/ABILITY

Experience in cash handling, including knowledge of basic addition and subtraction preferred. Ability to learn on the job.

EDUCATION / QUALIFICATIONS

Must be 16 years of age Requires interpersonal skills with the ability to communicate effectively and interact with people of all ages and diverse backgrounds Must be able to work various shifts which include evenings, weekends and holidays.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License required American Red Cross First Aid/CPR/AED Certification required. (Training will be provided to any individual not certified.)

EQUIPMENT

Ice Skates, skate sharpener, iPad, two-way radio, cones, First Aid kits, credit card machine

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. Tasks may involve extended periods at a keyboard or work station.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This work is performed in a building most of the time but can be exposed to various weather conditions.

SCHEDULE

Monday-Thursday 3:30pm to 7:45pm, Fridays 3:30pm to 9:45pm, Saturdays 9:30am to 9:45pm, Sundays 11:30am to 7:45pm May include times before opening or after closing for private rentals

UNION AFFILIATION

N/A

REQUIRED

Pre-Employment Drug Screen Background Check

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at-will employer.

Essential Duty:

Uphold Core Values All employees of the City of South Bend are expected to uphold and actively demonstrate the City's Core Values in their daily work, which are summarized below: Excellence

• Deliver high-quality service and strive for continuous improvement. Accountability
• Take ownership of responsibilities and outcomes. Innovation
• Seek creative solutions and embrace new ideas. Inclusion
• Promote a respectful, equitable, and welcoming environment. Empowerment
• Support and encourage others to grow and succeed.

This duty is fundamental to fostering a positive workplace culture and delivering exceptional public service. These values shape our culture, inform our decisions, and inspire our work every day. Equal Employment Opportunity & Diversity Statement The City of South Bend is an equal opportunity employer. We do not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. Employment decisions are based on qualifications, merit, and organizational needs. We value and celebrate diversity and are committed to fostering an inclusive workplace for all employees.