Utility Bill Management Specialist Our Energy Manager LLC Kansas City, MO Job Details Part-time $18 - $21 an hour 3 hours ago Qualifications Teamwork Google Sheets Google Drive Experience working in the energy & utilities sector Attention to detail Invoice reconciliation Data entry Organizational skills Document viewing software Public utility Data accuracy checks Gmail Invoice exception handling Account management Adobe Acrobat Full Job Description Approximately 30 Hours per Week | Primarily Remote | Kansas City Area Preferred
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We are specifically looking for someone with professional utility, energy, or utility bill management experience. If terms such as kWh, kW demand, CCF, therms, MMBtu, utility tariffs, demand charges, service periods, meter numbers, and utility account numbers are familiar to you from your professional experience, we would like to hear from you. Experience managing your personal household utility bills does not qualify as utility industry experience. If you do not have direct energy, utility, utility bill management, facilities utility, or closely related professional experience, this particular position may not be the right fit. About Our Energy Manager Our Energy Manager (OEM) is an energy consulting company serving commercial and industrial clients. We help our clients manage electricity and natural gas procurement, utility bills, energy budgets, utility rates and other energy-related needs. We are a small, growing company, and our employees work closely together. We offer a primarily remote and flexible working environment while maintaining a strong focus on client service, accuracy, accountability and teamwork. The Position The Utility Bill Management Specialist will work directly within our Utility Bill Management (UBM) department and serve as a key point of contact between our clients, utilities and the OEM team. This is not simply a data-entry position. The person in this role will be expected to understand and participate in our entire utility bill management process while also researching problems, resolving utility issues and communicating directly with clients.
Our basic invoice workflow includes:
Working from our invoice tracking system to identify expected utility invoices Logging into utility and energy supplier websites Retrieving and downloading utility invoices Reviewing invoices for accuracy and identifying discrepancies Hand-keying utility bill data into our UBM software system Uploading bill images into our UBM software system Saving and organizing bill images for client distribution Monitoring for missing or late invoices Researching unusual charges, usage or billing discrepancies Contacting utilities and suppliers when additional information or corrections are needed Following issues through resolution rather than simply identifying the problem Accuracy is extremely important. We are looking for someone who doesn't simply enter information from an invoice, but notices when something doesn't make sense and takes the initiative to investigate. Client Responsibilities This is a customer-facing position. The person in this role will: Communicate directly with clients regarding utility billing questions and issues Research client questions and provide clear, professional responses Communicate billing problems and resolutions Work directly with utilities and suppliers on behalf of clients Build strong, professional relationships with our clients Help clients understand utility bill information and our utility bill management system Follow open issues through completion and keep clients informed when appropriate Represent Our Energy Manager professionally in written, telephone and virtual communications Strong written communication is particularly important. You must be able to explain a complicated billing issue to a client in a clear, concise and professional manner. Day-to-Day Responsibilities In addition to client communication, this position will help ensure the day-to-day UBM workflow continues to run smoothly.
Responsibilities may include:
Processing and reviewing utility invoices Monitoring invoice tracking for missing or incomplete bills Researching and resolving utility billing issues Following up with utilities, suppliers and clients Helping identify recurring problems or process gaps Maintaining accurate documentation and records Communicating with other members of the UBM team to make sure open items are completed Identifying opportunities to improve procedures, documentation and workflow Identifying opportunities for automation and greater efficiency This is a hands-on position. The person hired will be actively involved in utility bill processing, research, problem-solving and client communication. What We're Looking For The right person for this position will be someone who: Has professional experience working with utilities, energy, utility bills or utility bill management Has exceptional attention to detail Naturally notices when information doesn't look right Enjoys researching and solving problems Can work independently without constant oversight Knows when to investigate independently and when to ask for assistance Can manage multiple priorities without allowing things to fall through the cracks Communicates professionally with clients and coworkers Is comfortable picking up the phone and contacting a utility company to resolve an issue Can move between an urgent client issue and routine work without losing track of either Takes ownership of issues and follows them through resolution Is comfortable learning new software and technology Works well as part of a small, collaborative team Is interested in a long-term position and growing with the company Required Qualifications Professional experience involving energy, utilities, utility billing or a closely related field Experience reviewing or working with utility invoices Strong critical-thinking and problem-solving skills Strong written and verbal communication skills Excellent organizational skills High level of accuracy and attention to detail Proficiency with spreadsheets Comfortable using Google Sheets, Google Drive and Gmail Comfortable working with PDFs and Adobe Acrobat or similar software Ability to learn and navigate multiple utility and supplier websites Ability to work independently in a primarily remote environment Ability to maintain consistent availability and responsiveness during normal business hours Preferred Experience The following experience would be particularly valuable: Utility Bill Management (UBM) Utility bill management or energy management software Commercial or industrial utility accounts Electricity and natural gas billing Utility billing analysis Utility account management Working directly with electric or natural gas utilities Energy consulting Commercial property or facilities utility management Resolving utility billing discrepancies Customer or client account management Schedule & Location This position is expected to be approximately 30 hours per week, Monday through Friday. The position is primarily remote; however, this is not a work-whenever-you-want position. Because this role works directly with clients, utilities and other OEM team members, the employee must have regular availability and responsiveness during normal business hours. Kansas City-area candidates are preferred. There may occasionally be local responsibilities, including retrieving utility invoices or other correspondence from OEM's PO Box in North Kansas City, Missouri. Before You Apply Please apply only if you are genuinely interested in working with commercial utility bills and utility data and are comfortable communicating directly with clients and utility companies. In your application, please briefly answer the following: 1. Describe your professional experience working with electricity, natural gas, utility bills or utility account management. 2. Without researching the answer, briefly explain what any TWO of the following mean: kWh, kW demand, CCF, therm, MMBtu or demand charge. 3. Tell us about a time you identified an error or discrepancy that someone else might have overlooked. What did you do? We are looking for someone interested in becoming a long-term member of the Our Energy Manager team.
Pay:
$18.00 - $21.00 per hour Expected hours: 20.0 - 30.0 per week Application Question(s): Do you have professional experience working with commercial utility bills, electricity, natural gas, utility bill management, energy management, or utility account management? Please briefly describe your professional experience working with utilities or energy. Include the types of utility accounts or bills you worked with and what your responsibilities were. Which of the following terms have you worked with professionally? This is a customer-facing position that requires communicating directly with commercial clients and utility companies by phone and email. Are you comfortable with this responsibility?
