We are looking for an energetic, friendly, and customer-focused Front Desk & Membership Sales Representative to join our sports training facility. This person will be the first point of contact for athletes, parents, and clients and will play a key role in creating an exceptional experience from the moment they walk through the door. The ideal candidate is organized, personable, comfortable with technology, and confident having sales conversations. They should enjoy working in a fast-paced sports environment and be motivated by helping clients find the training programs, memberships, and packages that best fit their goals. Key Responsibilities Greet and welcome clients, athletes, parents, and visitors in a friendly and professional manner. Create a positive, energetic, and welcoming front-desk experience. Check clients in and assist with questions regarding training sessions, programs, memberships, and facility policies. Learn and confidently utilize the facility's scheduling and client management software, including scheduling, rescheduling, cancellations, client profiles, payments, and attendance. Manage the daily schedule and help ensure training sessions run smoothly and efficiently. Sell memberships, training packages, programs, and other facility offerings to new and existing clients. Identify opportunities to upsell and cross-sell memberships, packages, additional sessions, and other services based on each client's needs. Follow up with prospective clients and existing clients to encourage bookings, renewals, and upgrades. Build strong relationships with clients and understand their goals so you can recommend appropriate programs and services. Process payments, memberships, and transactions accurately. Maintain accurate client information and assist with administrative tasks as needed. Communicate effectively with coaches, trainers, management, and clients. Help maintain a clean, organized, professional, and welcoming front-desk and lobby area. Address client questions and concerns professionally and escalate issues to management when appropriate. Support special events, promotions, camps, clinics, and other facility initiatives. Consistently represent the facility's brand, values, and commitment to exceptional customer service. What We're Looking For Friendly, outgoing, and approachable personality. Excellent customer service and communication skills. Comfortable and confident with sales and upselling. Strong organizational skills and attention to detail. Ability to learn and effectively use scheduling, point-of-sale, and customer management software. Comfortable handling multiple tasks in a busy environment. Professional demeanor and strong interpersonal skills. Self-motivated, dependable, and punctual. Ability to work independently while also being a strong team player. Previous experience in sales, customer service, hospitality, fitness, sports, or a front-desk environment is preferred. Passion for sports, fitness, youth athletics, or an active lifestyle is a plus. What Success Looks Like Success in this position means creating an outstanding experience for every client while helping the facility grow.

The ideal team member will:

Make clients feel welcomed and valued. Keep the front desk and schedule organized and running efficiently. Become highly proficient in the facility's scheduling and client management systems. Consistently convert inquiries and walk-ins into memberships or training packages. Identify opportunities to increase client engagement and spending through thoughtful recommendations. Build lasting relationships with clients and families. Contribute positively to the culture and energy of the facility. This is an opportunity to work in a dynamic sports environment where you will interact with athletes, families, coaches, and members every day. The right person will have the opportunity to take ownership of the client experience while developing valuable skills in customer service, technology, operations, and sales.

Pay:

$15.00 - $18.00 per hour Expected hours: 10.0 - 20.0 per week

Work Location:

In person