Member Services Representative (Part-time) Utility District Credit Union Oakland, CA Job Details Part-time $24 - $25 an hour 3 hours ago Benefits Paid holidays Paid time off 401(k) matching Paid sick time Qualifications Customer communication Teamwork Multitasking Interpersonal skills Word processing Client rapport building Attention to detail Organizational skills Full Job Description Member Services Representative Position Summary The Member Services Representative (MSR) plays a vital role in delivering outstanding member service by providing accurate and efficient processing of financial transactions. They serve as the primary point of contact for members, assisting with account openings, transactions, loan support, and administrative tasks. The MSR ensures confidentiality and accuracy in handling sensitive financial information while actively identifying opportunities to meet members' financial needs. Their focus is on creating a positive and welcoming experience that fosters trust and satisfaction. This position offers an excellent opportunity to build meaningful relationships within a community-focused financial institution dedicated to member well-being. Essential Duties and Responsibilities Responsibilities Deliver outstanding service to members, retirees, employees, and the Board of Directors by addressing inquiries and resolving issues efficiently. Open new accounts, issue debit cards, and process member requests with attention to detail. Conduct teller transactions including deposits, withdrawals, transfers, and payments while maintaining accurate cash drawer reconciliation. Assist members with loan applications by explaining terms, interest rates, and repayment options; promote additional products or services based on member needs. Respond promptly to member questions or complaints with accurate information and professional courtesy. Maintain confidentiality of member information in compliance with policies and regulations. Perform branch opening and closing procedures, including cash handling and security protocols. Identify suspicious activity or potential fraud and report findings appropriately. Conduct audits of credit union documents and maintain accurate member files. Support compliance efforts by adhering to operational policies and regulatory requirements. Participate in committee activities as assigned and may serve as a Membership Officer. Skills Member service Teller transactions Account opening Cash handling and reconciliation Consumer loan support Compliance and confidentiality Fraud awareness Communication Attention to detail Office and computer skills Qualifications 1-3 years of experience in financial services such as banking or credit unions. Knowledge of financial products, services, and lending practices. Strong communication skills with the ability to build rapport with members. Proficiency in computer applications including Word and Excel; familiarity with banking software is a plus. Excellent attention to detail, organizational skills, and ability to manage multiple tasks effectively. Ability to lift up to 25 pounds and perform duties involving standing, sitting, and bending as needed. Work Environment This position operates in a collaborative small credit union environment that requires flexibility, adaptability, confidentiality, and a willingness to support multiple operational areas. Because of UDCU's size, employees may assist with various functions as business needs evolve. Reporting Structure Reports directly to the CEO, with support and guidance provided by the Assistant Manager.

Compensation Range Expected Hiring Range:

$24.00 - $25.00 per hour Placement within the range will be based on experience, qualifications, and demonstrated competency in member service responsibilities. Benefits UDCU offers a competitive benefits package which may include: retirement benefits paid time off and holidays professional development opportunities incentive or merit-based compensation opportunities Position Characteristics The ideal candidate will demonstrate: Strong member service orientation Initiative and adaptability Attention to detail and accuracy Sound judgment and professionalism Ability to manage multiple responsibilities in a small credit union environment Strong communication and teamwork skills Commitment to confidentiality and regulatory compliance Employment Classification Part-Time, non-exempt Expected Schedule Approximately 25 hours per week, with flexibility based on operational needs.

Pay:

$24.00 - $25.00 per hour

Benefits:

401(k) matching Paid sick time Paid time off

Experience:

Banking:

1 year (Required) Shift availability: Day Shift (Required)

Work Location:

In person