Member Service Representative - MSR 1 Missouri Central Credit Union - 5.0 Lees Summit, MO Job Details Full-time $19 - $21 an hour 9 hours ago Benefits Paid holidays Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance Employee discount Opportunities for advancement Life insurance Retirement plan Qualifications Spanish Customer communication High school diploma or GED Attention to detail Fraud prevention and detection Deposits Banking Full Job Description What's the Role? As a Member Service Representative (MSR I) at Missouri Central Credit Union, you'll help members with a wide range of financial needs while delivering exceptional service and building lasting relationships. Our MSRs work in a universal role, from everyday transactions and account maintenance to opening new memberships, taking loan applications, providing digital banking support, and helping members find the right financial solutions. You'll get to know our members, understand their needs, and connect them with products and services that can help them reach their goals.

What You'll Do:

Build relationships and provide friendly, knowledgeable, solutions-focused service. Open new memberships and accounts and onboard new members. Take loan applications and assist members through the lending process. Process deposits, withdrawals, transfers, loan payments, checks, and other financial transactions. Complete account maintenance and assist with debit card and other account needs. Help members navigate online and mobile banking tools. Identify member needs and recommend or cross-sell relevant products and services. Maintain accurate transactions, documentation, and follow-up. Follow MCCU's security, compliance, fraud-prevention, and operational procedures. Support branch goals and day-to-day operations. How We Show Up at MCCU At MCCU, how we serve matters. Our team is guided by our values of Service, Optimism, Humanness, and Momentum, and our branch team follows our

G.R.E.A.T.

Service Model:

Greet, Recognize, Explore, Advise, Thank. We're looking for people who genuinely enjoy helping others, build relationships naturally, take ownership, and look for opportunities to make a difference for our members. What We're Looking For 6 months to 1 year of customer service and cash-handling experience. High school diploma or equivalent. Strong communication, relationship-building, and problem-solving skills. Strong attention to detail and commitment to accuracy. Comfortable learning financial products, account opening, lending, and digital banking tools. Able to manage multiple priorities in a fast-paced environment. Comfortable identifying needs and recommending products and services. Dependable, coachable, and eager to learn and grow. Previous banking or credit union experience is a plus but not required. Bilingual (Spanish) candidates are welcomed.

Benefits:

Comprehensive health, dental, vision, and life insurance. Paid time off and holidays. Retirement plan. Tuition reimbursement. Employee Assistance Program. Flexible Spending Account. Employee discounts. Opportunities for advancement within MCCU.

Schedule:

Monday through Saturday availability.

A Little About Us:

At Missouri Central Credit Union, our mission is improving our communities and the financial lives of our members. We're committed to creating great experiences for both our members and employees. If you enjoy helping people, building relationships, solving problems, and want the opportunity to grow your skills across banking, lending, and member service, we'd love to hear from you!

Note:

This job description is not exhaustive and may be subject to change or modification at any time.

Job Type:

Full-time Pay:

$19.00 - $21.00 per hour

Benefits:

Paid time off

Experience:

Banking:

1 year (Required)

Work Location:

In person