JOB TITLE

Member Experience Kiosk Staff

REPORTS TO

Program Director and/or as assigned

FLSA TYPE

Non-Exempt, Hourly

JOB PURPOSE

Under the direction of the assigned supervisor, The Membership Experience Kiosk Staff serves as the first impression for all members and guests, providing exceptional customer service at the kiosk. Membership Kiosk Staff assist with questions, resolve concerns, and help connect people to programs and services that fit their needs. Kiosk Staff will administer all functions related to the front desk and in some locations may work on the fitness floor as well.

ESSENTIAL FUNCTIONS

(not a complete list): Interpret and administer all policies established by the YMCA, to all members, participants, employees, etc. Project YMCA image by personal adherence to all policies Receipt money, make daily deposits, open & close shifts in membership software. Run reports as requested /needed. Deal with emergency situations as they arise using all proper, trained skills Deal with upset members in a respectful, understanding manner Accurate & timely reporting of all requested record keeping Responsible for maintaining a safe environment in all member areas, including common areas, locker rooms, etc. Take a leadership role in any emergency that takes place in the building. Interpret and enforce membership rules & policies to ensure the safety of all members, guests, employees, etc. Other duties as assigned.

Required:

Must be at least 18 years of age Excellent skills in customer service and interactions with others Experience working with various computer software programs. Strong data entry skills Must be able to stand for duration of assigned shift. Current CPR, First Aid, and Oxygen Certification (will provide upon hire)

Preferred:

Bilingual - English/Spanish Experience in customer service setting High School Graduate or equivalent