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Process check-ins, memberships, and program registrations accurately.
Maintain a safe, clean, and welcoming environment.
Respond professionally to member questions, concerns, and emergencies.
Follow and consistently enforce YMCA policies and proceduresAdhere to all organizational policies and procedures regarding the prevention of abuse.
Report any suspected abuse, neglect, or misconduct immediately to the appropriate supervisory staff.
Attend mandatory training on abuse prevention, including recognizing signs of abuse, and reporting requirements.
Abide by the YMCA's four core values of Caring, Honesty, Respect & Responsibility.
Other duties as assigned
Experience working with various computer software programs.
Experience in a customer service settingStrong data entry skills
YO
YMCA of Greater Tulsa
Member Experience Staff-TCC Northeast
Entry-Level JobVerifiedNo experience needed
Career Insights for Membership Sales Representative
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Based on Oklahoma data
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What they do
A Membership Sales Representative recruits and sells new memberships for organizations that rely on membership fees as a primary source of income, including industry and trade associations, service organizations, non-profit organizations and private clubs. May work within a specific territory for recruiting memberships.
$43,399 / year median in Oklahoma
+13% projected growth
Job Description
JOB TITLE
Member Experience StaffREPORTS TO
Program Director and/or as assignedFLSA TYPE
Non-Exempt, HourlyJOB PURPOSE
Under the direction of the assigned supervisor, The Membership Experience Staff member serves as the first impression for all members and guests, providing exceptional customer service at the front desk. This role supports membership sales, program registrations, and facility access. Team members assist with questions, resolve concerns, and help connect people to programs and services that fit their needs. This position is ideal for someone who enjoys working with the public, thrives in a fast-paced environment, and takes pride in creating a welcoming, inclusive atmosphere.ESSENTIAL FUNCTIONS
(not a complete list): Deliver exceptional customer service as the first point of contact for members and guests.Process check-ins, memberships, and program registrations accurately.
Maintain a safe, clean, and welcoming environment.
Respond professionally to member questions, concerns, and emergencies.
Follow and consistently enforce YMCA policies and proceduresAdhere to all organizational policies and procedures regarding the prevention of abuse.
Report any suspected abuse, neglect, or misconduct immediately to the appropriate supervisory staff.
Attend mandatory training on abuse prevention, including recognizing signs of abuse, and reporting requirements.
Abide by the YMCA's four core values of Caring, Honesty, Respect & Responsibility.
Other duties as assigned
Required:
18 years of ageExcellent skills in customer service and interactions with others/Strong attention to detail.Experience working with various computer software programs.
Experience in a customer service settingStrong data entry skills