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Member Services Representative

Job

Crunch Fitness - Lakewood

Lakewood, WA (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/31/2026

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Job Description

Benefits:
Training & development Wellness resources Bonus based on performance Employee discounts Schedule & Availability We're looking for a dependable, friendly individual who enjoys working with people and creating a welcoming environment for our members. Previous customer service or sales experience is a plus, but we're happy to train the right candidate.
Benefits:
Complimentary Peak Gym Membership Monthly performance bonus opportunities Employee discounts on products and services Free uniforms Free CECs & CEUs, discounted NASM certification, and CPR training Ongoing training and development Wellness resources Consistent evening schedule with weekends free
Responsibilities:
Help prospective members find the membership option that best fits their goals. Greet all members & guests with a smile and wish them well as they exit the club Check in all members and guests in accordance with company procedures Facilitate any messages on club software at member check-in Answer phones in courteous, helpful, professional manner Communicate special events to members and guests Maintain an atmosphere, which makes members feel welcome Facilitate all member requests or forward to a manager Maintain professional disposition at all times Sell retail products Schedule member services: tanning, etc Facilitate payment of member services in accordance with company procedures Know club facility, services, and schedules Maintain a clean and organized work area Assist in all projects as delegated by club management Follow all policies and procedures in the Employee Handbook Opening and closing duties
Requirements:
Fluent in English Proficient reading and writing skills Computer Skills