Please apply only if you meet the required qualifications, experience, education and certifications listed below. Regional Avionics Repair LLC is seeking a detail-oriented and customer-facing Maintenance Support Advisor I to join our team in this essential maintenance support role within an FAA Part 145 repair station The Maintenance Support Advisor I serves as an important link between our Customers, Maintenance Support, and Production. This position is responsible for coordinating customer communications throughout the repair process, preparing work-order estimates, researching technical and pricing information, tracking repair status, processing invoices and related documentation, and ensuring that information is communicated accurately and promptly to the appropriate departments. The successful candidate will be comfortable working in a technical aviation environment, communicating professionally with internal and external customers, managing multiple priorities, and working with detailed records and documentation. Accuracy, critical thinking, organization, responsiveness, a sense of urgency, with a meticulous attention to detail are all essential to success in this position. Key Responsibilities Customer Service & Communication Serve as a professional and responsive point of contact for customers throughout the maintenance and repair process. Answer incoming telephone calls, provide information, take messages, and direct calls to the appropriate personnel. Communicate professionally and courteously with customers regarding repair status, estimates, maintenance options, turnaround times, warranties, and other applicable information. Develop and maintain effective working relationships with customers, Production personnel, Shop Supervisors, and other company departments. Follow up routinely with customers regarding open work orders and required customer determinations. Communicate customer approvals, authorizations, changes, and other pertinent information accurately and promptly to Production personnel. Work Order & Estimate Administration Accurately prepare and maintain Work Order Parts & Labor Worksheets (PLWs) within the company's maintenance database. Prepare Work Order Estimates (WOEs) in QuickBooks and submit estimates to customers for review and authorization. Monitor customer determinations and update work-order status promptly. Track work-order progress and provide customers with appropriate status updates. Research maintenance options, including applicable tests, repairs, overhauls, parts, labor, pricing, lead times, turnaround times, and warranties. Prepare and issue applicable teardown reports, scrap reports, invoices, and packing slips. Process and maintain customer documentation and completed work-order records in accordance with company procedures. Technical & Pricing Research Develop working knowledge of the Repair Station's capabilities, limitations, services, equipment, and approved maintenance activities. Develop familiarity with aircraft components, LRUs, part numbers, and the aircraft applications associated with those components. Routinely research applicable technical publications and reference materials, including CMMs, Repair Specifications, Repair Processes, Service Bulletins, spreadsheets, and other approved information sources. Research and update company pricing information and spreadsheets as directed. Maintain accurate customer contact and account information in applicable company systems. Records & Documentation Maintain accurate paper and electronic customer files. File customer records and scrap reports in accordance with established company procedures. Deconstruct and properly file completed work packets and customer documentation. Ensure work-order and customer information is accurate, complete, current, and readily accessible. Support timely processing of bench-test invoices and other billing activities. Maintain confidentiality and appropriately safeguard customer and company information. Departmental Support Provide backup support to Production as assigned, including basic safety-sensitive activities such as organizing, sorting, cleaning, drying, and other related tasks. Provide backup support to Shipping & Receiving, including appropriate packing activities and completion of international air waybill documentation. Provide backup support to Inside Sales by responding to customer Requests for Quote (RFQs) by telephone and email. Participate in assigned training and maintain required knowledge and qualifications. Comply with all company policies, procedures, safety requirements, and applicable Repair Station requirements. Perform other duties as assigned, including duties that may be safety-sensitive. Qualifications Required Qualifications High school diploma or equivalent. Strong customer service and communication skills. Strong attention to detail and organizational skills. Ability to communicate professionally with customers, coworkers, supervisors, and management. Ability to manage multiple work orders and priorities in a fast-paced environment. Solid intermediate computer skills and proficiency. Ability to learn and effectively use company-specific computer systems and databases. Ability to read, understand, and follow written procedures and instructions. Ability to research information from multiple sources and accurately communicate findings. Ability to work independently while also functioning effectively as part of a team. Must be willing and able to participate in all required training. Preferred Qualifications Previous experience in aviation, aircraft maintenance, aircraft parts, MRO, or an FAA-regulated environment. Experience with aircraft components, LRUs, part numbers, or aviation maintenance terminology. Experience with maintenance tracking, work-order, estimating, or inventory systems. Experience with QuickBooks, DocuSign, FileMaker Pro, Microsoft Office Suite (especially Excel) or similar business/maintenance database systems. Experience working with technical publications such as CMMs, Repair Specifications, Repair Processes, or Service Bulletins. Previous experience in customer service, inside sales, estimating, or repair-station support. Knowledge, Skills & Abilities The successful candidate should demonstrate:

Customer Focus:

Ability to provide professional, courteous, responsive service to customers. Attention to

Detail:

Ability to accurately process work orders, estimates, pricing, invoices, records, and customer information.

Organization:

Ability to maintain organized records and effectively manage multiple open work orders and competing priorities.

Communication:

Ability to clearly communicate customer requirements and work-order information to Production and other departments.

Technical Aptitude:

Ability to learn aircraft component terminology, part numbers, maintenance processes, and technical documentation.

Problem Solving:

Ability to research information, identify available options, and assist customers and internal personnel in resolving routine issues.

Computer Skills:

Ability to effectively use databases, spreadsheets, email, word-processing software, accounting software, and other company applications.

Teamwork:

Ability to work cooperatively with Maintenance Support, Production, Quality Control, Shipping & Receiving, Inside Sales, and management.

Time Management:

Ability to prioritize work and meet established deadlines and turnaround requirements. Work Environment This position operates in a professional aviation maintenance and repair environment and may require interaction with both office and production areas. Because the position may provide backup support to Production and Shipping & Receiving, the employee may occasionally be required to perform tasks in areas where additional safety requirements apply. The employee must follow all applicable company safety policies, procedures, training requirements, and personal protective equipment requirements. Physical Requirements The position is primarily administrative and customer-service oriented; however, occasional physical activities may be required when providing departmental backup. These activities may include standing, walking, bending, reaching, lifting, carrying, organizing, sorting, cleaning, drying, packaging, and handling work-order-related materials. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Regulatory & Company Compliance Because Regional Avionics Repair LLC operates as a Title 14 CFR Part 145 Repair Station , employees are expected to understand and comply with applicable company policies, procedures, training requirements, and Repair Station requirements applicable to their assigned duties. Employees must perform all assigned work in accordance with current and applicable company manuals, procedures, instructions, and approved/current technical data, as applicable to their responsibilities. What We Are Looking For We are looking for someone who is: Customer-focused and professional. Highly organized and dependable. Comfortable working with detailed information and documentation. Able to communicate effectively with both customers and technical personnel. Willing to learn the aviation maintenance and repair business. Comfortable working with computers, databases, spreadsheets, and accounting systems. Able to work accurately under time-sensitive conditions. A team player who is willing to assist other departments when needed. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED). A minimum of three years related customer service experience and/or training; or equivalent combination of education and experience.

Pay:

From $24.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person