A Parts Counter Representative sells spare parts of the phone or the counter. May assist customers in finding the correct spare and replacement parts for a product. Acts as first point of contact for product orders of customers and suppliers.
Parts Counter Sales Kenworth Louisiana - 3.0 Shreveport, LA Job Details Full-time 2 days ago Benefits Dental insurance 401(k) Paid time off Vision insurance Qualifications Retail customer service procedures Maintenance inventory management Maintaining an organized workspace Promoting products Safety protocol adherence Phone communication Commercial truck driving Customer order taking Retail shipping operations Order preparation Parts administration experience within automotive industry Order shipping Parts administration experience within retail industry CDL Client invoicing Returns processing in distribution operations Internal employee customer service Sales quoting Automotive parts sales Phone canvassing Warehouse cleanliness Retail store product knowledge Purchasing Order tracking 1 year Suggestive selling Bachelor of Arts Communication skills Sales follow-up Conducting sales calls
Full Job Description Inside Front and Back Parts Sales Summary:
An inside part salesperson at our dealership must excel in customer service, ensuring every interaction is positive and professional. Attention to detail is crucial for accurately identifying and sourcing the correct parts. A strong sense of urgency helps in meeting customer needs promptly and efficiently. Resourcefulness is key to finding solutions and overcoming challenges quickly. Overall, this role requires a balance of excellent communication skills, meticulousness, and quick problem-solving abilities.
Essential Duties:
Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line Answers phone calls, providing price quotes and other information Provides high level of service to internal and external customers Pulls and fills orders from stock Notifies parts manager of out-of-stock parts or shop materials that need immediate attention Locates out-of-stock parts from outside source and submits an emergency order if necessary Follows up on back-ordered parts Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required Replenishes assigned inventory daily Assists outside sales representatives with their orders Ensures that all charge sales are signed by the customer Ensures that all customers receive their copy of the invoice Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified Sets up orders for daily shipment, delivery, or pick-up Solicits assigned accounts by phone Keeps front and rear counter areas clean and uncluttered Participates in company required training Keeps current on new products and product updates Participates with the manager in maintaining a lost sales tracking program Maintains a professional appearance Other duties as assigned
Qualifications:
Bachelor's Degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience Excellent communication skills required
Work Environment:
This position requires consistent exposure to a warehouse and shop environment, which may not always be climate controlled. Employees must be able to stand, walk, stoop, kneel, bend, and reach for extended periods. The parts department environment includes exposure to moving parts, electrical currents, grease, chemicals, dust, dirt, and various weather elements. Candidates must efficiently navigate the workspace and handle physical tasks, including lifting up to 50 pounds for extended periods. Adherence to safety protocols is essential to mitigate risks associated with these exposures. This role demands physical stamina and keen awareness of surroundings to ensure personal and team safety. Additionally, this position involves frequent travel for meetings at various locations. While a CDL license is advantageous for roles within our Dealership and Leasing Operations, it is not mandatory. We adhere to DOT regulations to ensure compliance and utilize a CDL license if available. Depending on the role, operating a heavy-duty truck within property restrictions may be required.
EEO Statement:
It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Kenworth of Louisiana, LLC will provide reasonable accommodations for qualified individuals with disabilities.
