Job Summary We are a real estate investment and property management team based in Rockford, MI. We are hiring a Real Estate Operations Associate to support day-to-day property operations including tenant communication, rent coordination, maintenance dispatching, and leasing support. This is a high-responsibility execution role working directly with the owner and executive team. You will be trained on all systems and processes — prior property management experience is helpful but not required. Strong organization, responsiveness, and professionalism are essential. This role is ideal for someone who wants to build a long-term career in real estate operations and grow inside a fast-moving portfolio. What You'll Do Serve as primary point of contact for tenant communication (email, text, portal) Manage rent collection workflows and follow up on late payments Coordinate maintenance requests and dispatch vendors as needed Maintain and update property records in DoorLoop and internal systems Assist with leasing coordination and application processing Support marketing and listing updates for available units Collect and organize inspection data (move-in / move-out) Prepare documentation for escalated issues (including notices and eviction prep when needed) Maintain accurate and timely operational records across systems Important Notes About This Role You will NOT conduct property showings (handled by the team) All major decisions (repairs, approvals, legal actions) are escalated to management This is an execution-focused role centered on communication, coordination, and systems management Full training is provided on all internal processes and software Who We're Looking For We are looking for someone who is: Highly responsive and communicates clearly and quickly Extremely organized and detail-oriented Comfortable working in a fast-paced, high-accountability environment Coachable and eager to learn structured systems Confident in communicating with tenants, vendors, and team members Able to work independently while following defined processes This is not a passive administrative role. You will be actively involved in daily property operations. Preferred Experience (Not Required) Customer service, office administration, or scheduling roles Leasing assistant or real estate exposure Dispatch, coordination, or logistics experience Fast-paced environments requiring responsiveness and organization We will train the right candidate on property management systems and workflows. Work Environment Based in Rockford, MI (in-office) Approximately 90% in-office / 10% field support travel Occasional after-hours tenant emergencies may require response (clearly defined expectations) No weekend showings required Schedule 30-40 hours per week Primarily standard business hours (Mon-Fri) Some flexibility required for urgent property or tenant issues when they arise Compensation $18-22 per hour 30-40 hours per week Opportunity to grow within a scaling real estate operation Why This Role Exists We are building a highly efficient, systems-driven property operation. This role is designed for someone who wants to learn real estate operations from the ground up while working directly with an active investment team. If you want a structured role with clear expectations, strong systems, and real responsibility — this is a strong fit. How to Apply Please submit your resume and a short message explaining: Why this type of operations role interests you Any experience you have with coordination, customer service, or fast-paced environments

Pay:

$18.00 - $22.00 per hour

Work Location:

In person