About the Position We Bring The Party Rentals is a growing event rental company serving Buffalo and Western New York. We provide tents, tables, chairs, inflatables, games, concessions, and other rental equipment for backyard parties, weddings, corporate events, and other celebrations. We are looking for a dependable, motivated Event Rental Operations & Customer Service Associate to join our team. This is a unique, hands-on position for someone who enjoys variety and wants the opportunity to grow with a small business. The primary focus of the position will be warehouse operations and preparing rental equipment for upcoming events , but we are looking for someone who can become a versatile member of our team. Depending on the needs of the business, you may spend part of your day preparing equipment in the warehouse, assist with a delivery or setup, answer customer calls and inquiries, prepare quotes, update products on our website, create social media content, or help find new ways to generate bookings. Our business is seasonal, so responsibilities will change throughout the year. During our busy event season, more time will be spent preparing orders and assisting with rental operations and deliveries. During slower months, the position will shift more toward customer service, sales, marketing, website updates, social media, and projects that help generate future business. The more value you can bring across different areas of the company, the more opportunity there will be for hours, responsibility, and advancement.

Responsibilities Responsibilities may include:

Cleaning, inspecting, organizing, and preparing rental equipment Pulling and staging orders for upcoming deliveries and customer pickups Keeping the warehouse and equipment organized Loading and unloading rental equipment Assisting delivery crews with deliveries, event setups, and breakdowns as needed Independently completing smaller deliveries when appropriate Answering customer phone calls, emails, texts, and online inquiries Helping customers determine what rental equipment they need Preparing quotes and assisting customers throughout the booking process Following up with prospective customers and existing leads Learning and using our rental management software Updating products, photos, descriptions, and other content on our website Creating and posting social media content Maintaining Facebook Marketplace and other online listings Helping identify new opportunities to promote our inventory and generate bookings Assisting with other day-to-day needs of a growing event rental business Driving & Deliveries A valid driver's license and driving capability are strongly preferred for this position. Driving will not necessarily be the primary responsibility of this role, but the ability to independently assist with deliveries will make you a much more versatile member of our team.

The ideal candidate will be:

Comfortable driving company vehicles, including a pickup truck or similar vehicle Willing and able to learn to safely operate a box truck with training and experience Comfortable occasionally using their own vehicle for small local deliveries or business-related errands when appropriate Previous box-truck experience is not required. A willingness and ability to learn is more important. Who We're Looking For Previous event rental experience is not required . We're looking for someone who is dependable, personable, organized, comfortable with physical work, and interested in learning different areas of the business. You should be comfortable going from cleaning and preparing equipment in the warehouse to professionally answering a customer inquiry or helping create a social media post. This position is especially well suited for someone who: Provides excellent customer service Communicates professionally in person, over the phone, and in writing Is comfortable with computers and learning new software Has an interest in sales and helping generate business Is comfortable using Facebook and social media Is willing to perform hands-on and sometimes dirty physical work Takes initiative and looks for productive things to do without needing every task assigned Can shift between different responsibilities as the needs of the business change Is dependable and able to work independently when needed Wants an opportunity to grow rather than simply fill a short-term seasonal position Experience in customer service, sales, hospitality, retail, events, warehouse operations, social media, or a small-business environment is a plus, but experience in all of these areas is not expected. Physical Requirements This is a hands-on event rental position and does involve physical work.

Candidates should be able to:

Regularly lift and move tables, chairs, and other rental equipment Load and unload vehicles Be on their feet for extended periods Work both indoors and outdoors Work in varying weather conditions during deliveries and setups Assist with physically demanding event setup and breakdown work when needed Schedule & Hours This position is expected to average approximately 20-35 hours per week , depending on the season and needs of the business. Our busiest event season is generally spring through fall, when additional hours may be available and occasional weekend or evening availability may be needed. During slower months, hours will depend on rental volume as well as available customer service, sales, marketing, warehouse, and business-development work. Because this is a seasonal business, we're especially interested in someone who can help create value during slower periods by responding quickly to customers, following up on leads, improving our online presence, promoting available inventory, and helping generate additional bookings. Growth Opportunity We're looking for someone interested in becoming an important part of our company. A strong performer who learns multiple areas of the business, demonstrates reliability, takes initiative, provides excellent customer service, and develops leadership skills will have opportunities for increased hours, increased responsibility, and advancement as the company grows. For the right person, this position could eventually develop into a leadership or management role involving greater responsibility for customer service, warehouse operations, deliveries, scheduling, sales, and other areas of the business. What We Offer $20.00-$25.00 per hour , based on experience and qualifications Approximately 20-35 hours per week Additional hours during busier periods On-the-job training Opportunities for advancement Variety in day-to-day responsibilities Flexible scheduling where possible Opportunity to learn multiple aspects of operating and growing a small business

Location:

Lancaster, NY 14086

Pay:

$20.00 - $25.00 per hour Expected hours: 20.0 - 35.0 per week

Benefits:

Flexible schedule On-the-job training Opportunities for advancement Application Question(s): This position combines hands-on warehouse work (cleaning equipment, preparing orders, loading/unloading, and occasional event setup) with customer service, sales support, and office/marketing tasks. Please briefly describe why this type of varied position interests you. During a slower workday, if your assigned tasks were completed and there were no immediate customer needs, what are some things you would do to stay productive and help the business? Please briefly describe any experience you have with customer service, sales, warehouse or physical work, social media, events, or small businesses. Experience in all of these areas is not required. Do you have a valid driver's license and would you be comfortable driving company and/or your own vehicles if needed?

Shift availability:

Day Shift (Required) Ability to

Commute:

Lancaster, NY 14086 (Required)

Work Location:

In person