JOB PURPOSE

Responsible for the professional and efficient servicing of all telephone and walk-in customers in the rental of all types of construction/industrial equipment. This position is considered the Company's front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders and create rental contracts, and support sales development and customer satisfaction efforts with a courteous, helpful and professional attitude at all times. Position may be responsible for additional tasks as required.

ESSENTIAL

DUTIES and

RESPONSIBILITIES

• Assists callers and walk-in customers with rentals and sales
• Determines customer equipment needs by asking qualifying questions, understanding the customer's application, and recommending appropriate equipment or alternatives based on available inventory and equipment knowledge
• Processes customer equipment orders by verifying customer information, confirming equipment and rental requirements, selecting available equipment, entering orders into the computer system, and coordinating delivery and pickup.
• Record details of calls in phone log and maintains lost rent logs.
• May deliver and pick-up equipment
• Process invoicing to customers
• Prep units for rent when needed (i.e. install forks, water batteries, wipe down units, install LP tanks)
• All other miscellaneous duties as assigned within department such as stocking and maintaining warehouse, loading and unloading equipment, and/or performing basic maintenance to equipment or other duties assigned by supervisor
• Maintain regular and punctual attendance in accordance with company policies.
• All other duties assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position .

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• Valid Driver License
• Strong telephone skills
• Customer service aptitude
• Effective written and oral communication skills
• Solid computer skills
• Ability to sit or stand for long periods of time
• Must have strong organizational skills
• Must be able to prioritize workload and work well with others at all levels of the organization

PREFERRED QUALIFICATIONS

• 1 to 2 years customer service and/or experience in equipment rental or construction/material handling industry.
• Mechanical aptitude is a plus

WORKING ENVIRONMENT & PHYSICAL REQUIREMENTS

Work Environment:

• Must be physically able to sit or stand for extended periods of time.
• The position requires travel and the ability to drive off company grounds to visit multiple potential locations, both internal and external to the company efforts.
• There is potential exposure to moving mechanical parts, dust, fumes, chemicals, or solvents, which require knowledge of proper safety procedures.

Physical Demands:

• Employee must have normal manual dexterity and be able to effectively manipulate keyboard and phone.
• Employee must occasionally lift and/or move up to 50 pounds.
• Bending, squatting, crouching and reaching will be required at times.
• Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Location:

In person